Archives: Agenda
THEME 4: HUMANASING YOUR BRAND
Mood Music: What’s the mood of your organisation, internally and externally? What does technology have to do with it? It’s a human feeling.
Workshop: Driving Positive and Profitable Behaviours with Financial Services Customers
- Learn about strategies for behaviour reactivation, habit formation and habit consolidation within FS
Stick around: How Allianz unlocks loyalty with Behavioral Economics
- Why customers leave
- How to prioritise touchpoints for maximum impact
- Designing stickier journeys with behavioral economics
- Beyond retention: growing customer value
Networking break
THEME 6: STRATEGIES FOR RETAINING YOUR CONSUMER
Networking break
THEME 5: BUILDING TRUST AND SAFEGUARDING YOUR CONSUMER
Financial education: empowering consumers for better financial decisions and enhanced customer experience
- Understanding the link between financial education and customer satisfaction and loyalty
- Exploring innovative approaches to delivering financial education through digital channels and personalized content