Archives: Agenda

• Understand current importation requirements and regulatory considerations for pharmaceuticals, biologics, medical devices, and combination products used in clinical research.

• Learn practical strategies and best practices to prevent shipment delays, mitigate compliance risks, and maintain continuity of clinical trial supplies across global supply chains.

• Explore how to navigate the FDA imports process from entry submission to compliance determination

• Aligning advocacy and industry to shape better trials that reflect the real world
• Protecting patient rights in an increasingly data-driven trial environment, from informed consent and data ownership to transparency over how patient data is collected and shared
• Balancing the use of patient data and AI with transparency, trust, and patient control to ensure new technologies enhance rather than complicate the patient experience
• Moving beyond standardized touchpoints to deliver more responsive and human-centered patient support

• Bringing the patient voice into every stage of development and embedding patient advocates from day one, moving from feedback to true co-creation across the trial lifecycle
• Breaking down barriers in access, diversity, and language to expand participation, build trust, and make trials truly patient-centered
• Simplifying participation and communication to reduce burden, improve understanding, and generate richer, more meaningful data
• Leveraging patient experiences to help change the landscape, making clinical trials better for patients worldwide

As insurers face mounting operational and demographic pressures, we explore whether agentic AI can move beyond hype to become the industry’s next true transformation layer.

As insurers face growing pressure to process unstructured data faster and more accurately, document intelligence is becoming a critical capability across underwriting, claims, compliance and servicing workflows. We will go through

• Common implementation pitfalls: from poor data quality to disconnected workflows and low user adoption
• Exploring what is Agentic Document Extraction
• Where AI driven document processing is delivering measurable impact today across claims, underwriting and customer operation

The AI Advantage in Insurance: Winning On Customer Experience

• Where AI is delivering real CX results
• Reduce churn & boost retention
• Personalised, digital-first journeys

Allan Christian
General Manager
Engage

• What intelligent automation has actually delivered vs. where expectations have fallen short
• Cutting through the hype: what’s realistically achievable today and what’s coming next
• Why people remain the critical success factor in automation and AI

MODERATOR: Craig Beattie, Principal Analyst, Celent