Archives: Agenda

• Exploring rate of AI adoption by hoteliers and current use cases
• Understanding why AI adoption in lodging struggles compared to other adjacent industries
• Examining relevant lodging-adjacent industry AI use cases, and where hoteliers can learn from said use case

• Explore how self-driving networks are transforming hotel operations by shifting from reactive troubleshooting to proactive, AI-driven performance.
• Learn why the network is no longer just infrastructure, but a strategic enabler of reliability, staff productivity, and scalable innovation across properties
• Get practical insights to help hotel brands modernize operations, reduce risk, and support future guest experiences—without adding complexity.

• When do guests want human vs. digital service?
• Managing omni-channel engagement without fatigue
• The future of the lobby

Moderator: Ted Horner, Owner, E Horner & Associates