6th Annual Artificial Intelligence in Financial Services Conference 2024

Explore the latest innovations in Artificial Intelligence and discuss how they are being used to enhance the Financial Services industry.

10 - 11

September

2024
  • London, UK
  • Complimentary

Why attend?

WHAT TO EXPECT FOR 2024?

  • Gather expert insight from an impressive speaking faculty, 60% of which are director+ level from the biggest FS companies in the industry.
  • Discover the latest innovation and updates from a remarkable agenda, which covers both front-end and back-end themes.
  • Enjoy two days of invaluable networking opportunities.
  • Be part of timely and relevant conversations and hear about topics that are trending in the industry, including Chat GPT and the best ways to manage the novel risks and challenges of AI.

150+

Attendees

15+

Exhibitors

25+

Speakers

75%

Attendees at Director+ level

150+

Attendees

15+

Exhibitors

25+

Speakers

75%

Attendees at Director+ level

Artificial Intelligence in Financial Services 2023

2023 Agenda

  • 6 Sep 2023
  • 7 Sep 2023
Expand All

8 AM

Registration

8:50 AM

Chair’s Opening Remarks

Speakers

Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

9 AM

Driving profitable growth and unlocking new opportunities with the power of AI

• Productionising existing machine learning models to yield maximum profit
• What’s on the horizon for generative AI in the financial services?
• Preparing for the increase in streaming data and analytics infrastructures to excel in AI operationalisation
• Ensuring value with necessary operational rigour to keep all processes synchronous and working seamlessly

Speakers

Hasintha Gunawickrema
Former Chief Control Officer, Wealth and Personal Banking, HSBC

9:30 AM

AI knowledge management: The essential complement to training the digital workforce

• Situational know-how is hard to impart in a traditional training class, what’s the solution?
• Hear about proactive, personalized guidance using AI technology, delivered from modern knowledge hubs
• Learn about a use-case for such guidance, where the capability augments the conversation of a banker with a consumer, as they assess a customer’s situation and recommend a personalised solution

Speakers

Stephen Kennedy
Director of Solutions, eGain

10 AM

How to scale AI to maximise business value and competitive advantage

• Rethinking how to participate in digital ecosystems by using AI to harness the full power of data available from new sources
• Implementing clear AI strategy to move from experimentation to scaling AI across your organisation
• Practical ways in which firms can overcome the challenge of deploying AI capabilities at scale
• Adopting AI at scale as the foundation for new value propositions and distinctive customer experiences
• Scaling up the size of data sets to accelerate growth and digital transformation

Speakers

Michael Natusch
Chief Science Officer, Prudential

10:30 AM

Fireside Chat: Revolutionising Banking CX: Leveraging Conversational AI to Supercharge Second-Line Support at DNB

  • Insights from Norway’s largest bank on increasing agent productivity and response times with conversational AI
  • Learn the steps to successfully to launching a 2nd-line support virtual agent within a large financial institution
  • How DNB utilizes data insights from conversational AI to enhance internal routines and drive customer satisfaction

Speakers

Maia Sognefest
Product Manager, DNB
Jørgen Hansen
AI Trainer, DNB Bank
Henry Iversen
Co-founder & Chief Commercial Officer, boost.ai

11 AM

Morning Refreshments and Networking

11:30 AM

Session reserved for Dimitrios Emmanoulopoulos, Director, Head of Machine Learning Technologies, Barclays

Speakers

Dimitrios Emmanoulopoulos
Director, Head of Machine Learning Technologies, Barclays

12 PM

Session reserved for Seldon

12:30 PM

Adopting synthetic data to enhance AI and machine learning models

• Overcoming real data usage restrictions and avoiding data breaches with synthetic data
• How to make the most out of synthetic data
• Getting on board with an emerging concept
• Exploring synthetic data’s usability as a substitute for data that contains sensitive information

Speakers

Deepak Paramanand
Director of AI Research & Product Management, JP Morgan

1 PM

ChatGPT is cool, but not your future robot overlord

  • Cut through the hype to learn what GPT-4 and other large language models (LLMs) are really good at -- and where they consistently fail
  • A closer look at the rise of reinforcement learning AI systems that can solve problems LLMs cannot
  • Be better equipped to critically examine AI systems and technology for use within FS organizations

Speakers

Matthew Lodge
CEO, DiffBlue

1:15 PM

Lunch and Networking

2:15 PM

Predictive AI delivers real ROI and delights customers

  • Generative AI hype: don’t forget the traditional techniques doing all the heavy lifting
  • Sharing ways that BNY Mellon are using Predictive Analytics to generate real ROI

Speakers

Christian Hull
EMEA Head of Innovation, BNY Mellon

2:45 PM

Leveraging AI for a more efficient approach to Financial Crime

  • Reduction of Noise and False Positives in the fight against financial crime
  • Discovering the true risks that rules alone cannot find
  • How rules and AI combine to create the most effective financial crime approach
  • The role of AI in the resolution of financial crime alerts
  • Regulatory Expectations around the use of AI in Financial Crime and how such expectation may be met

Speakers

Trevor Barritt
Financial Crime and Compliance Expert EMEA, SymphonyAI Sensa-NetReveal

3:15 PM

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

  • Uncovering the powerful potential of Chat GPT: ally or enemy to innovation?
  • Are we doing right by clients by adopting it?
  • What are the true business drivers and decision points of Chat GPT in the financial services?
  • Preparing for the next wave of AI: ensuring a successful pipeline to use this technology effectively

Sponsored by GFT

Speakers

Simon Thompson
Head of AI, ML & Data Science, GFT
Dr Nathan Huntley
Data Science Manager, Atom Bank
Inès Rigaud
Innovation Analyst, HSBC
Sabah Carter
Chief Data, Intelligence and Technology Officer, FSCS
Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

3:45 PM

AI in Financial Services Information Management: Better Outcomes for Clients and Colleagues

  • How AI and machine learning enables a better client and colleague digital experience
  • Drive efficiency through automation allowing more time to create value and do more for less
  • What could the future of AI and machine learning mean for Information Management?

Speakers

Yohan Lobo
Industry Solution Manager - Financial Services, M-Files

4:15 PM

Mid-Afternoon Refreshments

4:45 PM

What is the future of the digital contract?

  • Embracing innovation
  • Modern risk management
  • e-Signature: Creating a better client experience
  • Legal/ Regulatory Framework – Global snapshot
  • Final observations

Speakers

Dr Maurizio Lecci
Director, Bank of America

5:15 PM

Deriving maximum return on investments by enhancing data quality

  • Achieving the right level of data granularity to ensure positive impact on the accuracy and usefulness of AI results
  • Where does the latest data governance sit in the data quality ecosystem?
  • Can we ever simplify maintaining data quality when dealing with so many data changes?
  • Making intelligent decisions on how best to serve your customers with high quality data
  • Finding the balance for traditional banks between dependency on legacy systems and embracing AI models to avoid falling behind

Speakers

John Walker
Head of Data Science and Engineering, MS Amlin

5:45 PM

Blockchain and hyper-personalised solutions: the future of Wealth Management

  • Digital assets enhance outcomes
  • Fund structures on blockchain
  • Real-time wealth advice

 

Speakers

Iain Cowell
Global Head of Partnerships, Franklin Templeton

6:15 PM

Closing remarks

6:30 PM

Drinks Reception

8 AM

Registration

8:50 AM

Chair’s Opening Remarks

Speakers

Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

9 AM

AI explainability and fairness to expand the use of fair and trusted AI

  • The challenges surrounding bias AI results
  • Exploring explicable AI (EXAI) to ensure customers receive sensible answers to denied services
  • The possibilities of guaranteeing fair outcomes far from discriminatory results
  • Dealing with unpredictive models resulting in macro implications

Speakers

Jason Maude
Chief Technology Advocate, Starling Bank

9:30 AM

The biggest strategic decision you can make right now: Future-proofing your AI asset’

Speakers

Kirk Compton
Director of Business Development, SambaNova Systems

10 AM

Demystifying complex AI and data ethics to achieve responsible AI practice

  • Ensuring trust is at the centre of how businesses develop and use AI ethically and responsibly
  • Hear how Europe's new AI Act and the UKs AI Whitepaper will impact the progress of ethical AI
  • Setting standards for ethical model development, deployment, and monitoring across the industry

 

Speakers

Dr Paul Dongha
Group Head of Data & AI Ethics, Lloyds

10:30 AM

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

  • How can AI be effectively integrated into financial services to enhance customer experience?
  • How can institutions ensure the ethical use of AI in financial services?
  • What are the key challenges and opportunities of implementing AI in financial services?
  • Discussion of current trends, best practices, and case studies of AI implementation in financial services
  • What’s the future of AI in the industry and its potential impact on customers?

Sponsored by eGain

Speakers

Stephen Kennedy
Director of Solutions, eGain
Hasintha Gunawickrema
Former Chief Control Officer, Wealth and Personal Banking, HSBC
Geraldine Maringo
Chief Digital Product Owner, Nationwide Building Society
Jason Maude
Chief Technology Advocate, Starling Bank
Raj Mukherjee
Director of Data and Analytics, Direct Line Group
Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

11 AM

Morning Refreshments and Networking

11:30 AM

Bridging the widening gap between human capabilities and the demanding potential of AI technology to ensure a cohesive and appropriately skilled workforce

  • Ensuring banks are planning for the future in a way that’s cognisant of what AI can do for them
  • Internal AI training needs to come from the AI research: how can we implement this in a pragmatic way across the sector?
  • Addressing concerns of how exponential rate of innovation can lead to skills gap in the workforce
  • Welcoming quantum leap for productivity and innovation and having the sufficient resources to ascertain this

Speakers

Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

12 PM

Session reserved for sponsorship

12:30 PM

Meeting rising customer expectations by leveraging AI to offer intelligent hyper-personalised solutions and smart servicing

  • Reimagining customer engagement to unlock new value through better efficiency, expanded market access and greater customer lifetime value
  • Seamlessly embedding AI into customer behaviour analysis to improve the front-end experience
  • Private banks behind in the race to implement AI: at what pace will they catch up?
  • Creating compelling personalised customer outreach by implementing AI strategy

 

Speakers

Ange Johnson De Wet
Director, Head of Engineering, NatWest

1 PM

How to build enterprise-ready GPT, non-hallucinating, on your data!

  • Delving into the crucial topic of enterprise-ready LLM and the phenomenon of hallucinations for generic LLMs, where models produce seemingly accurate content, based on fiction that does not actually represent true causality or generalizable information.
  • Using real-world examples from the financial industry to highlight the potential pitfalls of relying solely on AI without appropriate safeguards and suggest options you can get from leading companies and institutions in this market, today.

Speakers

Bernd Schopp
Chief Commercial Officer, Squirro
Sebastian Gabler
CCO, PoolParty Semantic Suite

1:15 PM

Lunch and Networking

2:15 PM

Reclaiming time: Streamlining underwriting in insurance with automation in more advanced ways than ever

  • Optimising automation for data-driven calculations
  • Turning to intelligent automation with granular customer data
  • How insurers can offer custom products without slowing down processing times or increasing operating costs

 

Speakers

Joseph Lu
Director, Longevity Science, Legal & General

2:45 PM

Session reserved for sponsorship

3:15 PM

Optimising AI in Insurance

Speakers

Alex Whitehead
COO, SO-SURE

3:45 PM

Session reserved for sponsorship

4:15 PM

Mid-Afternoon Refreshments

4:45 PM

Responsibly managing AI/ML risk amidst the hype

  • We are all aware of the superlative rewards from AI, but is your organisation ready for the risk?
  • We will discuss how to effectively manage AI risk with a Responsible AI team.
  • By focusing on derisking by design, we can mitigate potential risks and build trust while scaling AI with confidence.
  • We will explore the significance of AI safety as a launchpad for new AI capabilities, and as a tool to effectively navigate an evolving regulatory landscape.

Speakers

Jamie Farnes
Lead Data Scientist, Nationwide Building Society

5:15 PM

Panel Discussion – Harnessing the power of AI by embedding risk management into the design of the solution

  • Successfully embedding and delivering AI into an organisation
  • Identifying and managing key risks through design of solution
  • Translating data to business problem solving solutions whilst maintaining risk concerns at the forefront
  • How AI tools can enable risk management

Sponsored by Seldon

Speakers

Susana Ponce Froment
Global Head of Credit & Financial Risk, Tide
Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC
Simonti Basu
WCL Data Controls Director, HSBC
Ramon Perez
Developer Advocate, Seldon

5:45 PM

Who is leading the AI charge in FS so far? When is AI not the answer?

  • A data driven approach: who are the leading AI adopters and vendors in FS?
  • What are AI’s limitations, where is it not appropriate?
  • Risk vs benefit: key considerations for FS
  • Practical vendor and user recommendations

Speakers

Emma Taylor
Associate Analyst - Thematic Research, Global Data

6:15 PM

Closing remarks

6:20 PM

Conference Close

2023 Speakers

Select a speaker to learn more

Back
Hasintha Gunawickrema
Former Chief Control Officer, Wealth and Personal Banking, HSBC

Session Details:

Driving profitable growth and unlocking new opportunities with the power of AI

2023-09-06, 9:00 AM

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

View In Agenda
Next speaker
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Michael Natusch
Chief Science Officer, Prudential
Next speaker
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Geraldine Maringo
Chief Digital Product Owner, Nationwide Building Society

A customer centric transformation professional with a proven track record of thought leadership and delivering results by creating new and improved experiences within heavily regulated environments.

This enterprise agile Product Owner holds demonstrated history of delivering customer first digital solutions within the financial services sector. Skilled in Digital Transformation (Mobile app, SaaS, Identity platforms/solutions, AI, API’s, CRM, chat), SaFe/Agile methodologies, Service Design, Digital Strategy, live service run and optimisation, Customer Acquisition and Marketing. Customer Relationship Management (CRM), and Pricing strategy.

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

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Dimitrios Emmanoulopoulos
Director, Head of Machine Learning Technologies, Barclays

Session Details:

Session reserved for Dimitrios Emmanoulopoulos, Director, Head of Machine Learning Technologies, Barclays

2023-09-06, 11:30 AM

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Deepak Paramanand
Director of AI Research & Product Management, JP Morgan

Session Details:

Adopting synthetic data to enhance AI and machine learning models

2023-09-06, 12:30 PM

View In Agenda
Next speaker
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Ange Johnson De Wet
Director, Head of Engineering, NatWest

Session Details:

Meeting rising customer expectations by leveraging AI to offer intelligent hyper-personalised solutions and smart servicing

2023-09-07, 12:30 PM

View In Agenda
Next speaker
Back
Jason Maude
Chief Technology Advocate, Starling Bank

Jason Maude is a coder, coach, and public speaker. He has over a decade of experience working in the financial sector, primarily in creating and delivering software. He is passionate about explaining complex technical concepts to those who are convinced that they won't be able to understand them.

Session Details:

AI explainability and fairness to expand the use of fair and trusted AI

2023-09-07, 9:00 AM

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

View In Agenda
Next speaker
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Sabah Carter
Chief Data, Intelligence and Technology Officer, FSCS

Ms Carter is Chief Data, Information and Technology Officer (CDITO) at the Financial Services Compensation Scheme (FSCS). Previously she was CIO Enterprise Systems and CIO Global Operations for News Corp and led strategic relationships with technology partners and social media platforms. She led key business initiatives for News Corp, including building their Indian (Bangalore) off-shore capability. Ms Carter has held a number of Technology leadership roles delivering ‘business transforming’ change to internal and external audiences across numerous industry sectors including Media, Education, Telecoms and Government.

Session Details:

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

2023-09-06, 3:15 PM

View In Agenda
Next speaker
Back
Joseph Lu
Director, Longevity Science, Legal & General

Session Details:

Reclaiming time: Streamlining underwriting in insurance with automation in more advanced ways than ever

2023-09-07, 2:15 PM

View In Agenda
Next speaker
Back
Dr Maurizio Lecci
Director, Bank of America

Session Details:

What is the future of the digital contract?

2023-09-06, 4:45 PM

View In Agenda
Next speaker
Back
Simon Robinson
Interim Director of Agile and DevOps Training and Coaching, HSBC

Session Details:

Chair’s Opening Remarks

2023-09-06, 8:50 AM

Session Details:

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

2023-09-06, 3:15 PM

Session Details:

Chair’s Opening Remarks

2023-09-07, 8:50 AM

Session Details:

Bridging the widening gap between human capabilities and the demanding potential of AI technology to ensure a cohesive and appropriately skilled workforce

2023-09-07, 11:30 AM

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

Session Details:

Panel Discussion – Harnessing the power of AI by embedding risk management into the design of the solution

2023-09-07, 5:15 PM

View In Agenda
Next speaker
Back
Alex Whitehead
COO, SO-SURE

Session Details:

Optimising AI in Insurance

2023-09-07, 3:15 PM

View In Agenda
Next speaker
Back
Dr Paul Dongha
Group Head of Data & AI Ethics, Lloyds

Session Details:

Demystifying complex AI and data ethics to achieve responsible AI practice

2023-09-07, 10:00 AM

View In Agenda
Next speaker
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Christian Hull
EMEA Head of Innovation, BNY Mellon

Christian has had an interesting and varied career of over 25 years in Financial Service.  He is the AI Engagement Strategist in our Advanced Solutions team managing the internal and external engagement strategy for our AI practice. He is also the EMEA Lead for Digital, championing our Digital agenda, showcasing new ways of working and advanced technologies in the region.  He has been a core part of BNY Mellon’s digital culture change from the start, working on digitizing BNY Mellon, Digital Assets and AI.

Alongside his main role, Christian maintains many pastoral activities.  He has been instrumental in setting up our Sustainability employee action group, growing the membership 5x in the first year, and aligning it to corporate goals. In addition, he greatly enjoys mentoring, and has been mentoring formally for the last 10 years, both within the Bank, and with his University Alumni connections.

He has been at BNY Mellon since 1998 working in a variety of change roles and product management roles and progressively moving into digital roles.

Christian studied Archaeology at Liverpool University which has been super helpful.

Session Details:

Predictive AI delivers real ROI and delights customers

2023-09-06, 2:15 PM

View In Agenda
Next speaker
Back
John Walker
Head of Data Science and Engineering, MS Amlin

Session Details:

Deriving maximum return on investments by enhancing data quality

2023-09-06, 5:15 PM

View In Agenda
Next speaker
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Lee Brown
Head of Design and Data, Lloyds
Next speaker
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Iain Cowell
Global Head of Partnerships, Franklin Templeton

Session Details:

Blockchain and hyper-personalised solutions: the future of Wealth Management

2023-09-06, 5:45 PM

View In Agenda
Next speaker
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Susana Ponce Froment
Global Head of Credit & Financial Risk, Tide

Session Details:

Panel Discussion – Harnessing the power of AI by embedding risk management into the design of the solution

2023-09-07, 5:15 PM

View In Agenda
Next speaker
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Emma Taylor
Associate Analyst - Thematic Research, Global Data

Emma Taylor is an Associate Analyst in GlobalData's Thematic Intelligence Team specialising in Machine Learning, AI regulation, and cybersecurity. Before joining GlobalData Emma completed a Master’s degree in ‘Big Data in Culture and Society’ conducting research on data law, algorithmic bias, surveillance and Facial Recognition Technology.

Session Details:

Who is leading the AI charge in FS so far? When is AI not the answer?

2023-09-07, 5:45 PM

View In Agenda
Next speaker
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Jamie Farnes
Lead Data Scientist, Nationwide Building Society

Session Details:

Responsibly managing AI/ML risk amidst the hype

2023-09-07, 4:45 PM

View In Agenda
Next speaker
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Dr Nathan Huntley
Data Science Manager, Atom Bank

Session Details:

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

2023-09-06, 3:15 PM

View In Agenda
Next speaker
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Inès Rigaud
Innovation Analyst, HSBC

Inès is an Innovation Analyst at HSBC working with Large Language Models and Generative AI. The focus of her work is exploring the potential of Generative AI to derive insights and create new ways to approach and solve problems. She uses her expertise to help her colleagues to better understand Generative AI and empower them to utilise these tools. In her spare time, Inès enjoys exploring her creative side through arts and crafts.

Session Details:

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

2023-09-06, 3:15 PM

View In Agenda
Next speaker
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Stephen Kennedy
Director of Solutions, eGain

Stephen Kennedy heads the EMEA solutions team for eGain.  Working with eGain’s customers and prospects, he helps clients understand the benefits that can be obtained with a successful eGain implementation. Stephen started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a Pre-Sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits

Session Details:

AI knowledge management: The essential complement to training the digital workforce

2023-09-06, 9:30 AM

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

View In Agenda
Next speaker
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Simon Thompson
Head of AI, ML & Data Science, GFT

Simon is based in the UK and leads GFT’s AI, ML & AI practice. Simon brings nearly 30 years’ experience of working on using machine learning to create value for customers. His team brings a systematic and scientific approach to AI, drawing on GFT’s comprehensive and deep knowledge of financial services as an industry.

Session Details:

Panel Discussion – Are ChatGPT and other Large Language Models good for you?

2023-09-06, 3:15 PM

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Sebastian Gabler
CCO, PoolParty Semantic Suite

Sebastian Gabler originally trained as a Recording Producer with a diploma from the Berlin University of the Arts (UdK) and 5 years of music production for radio, TV, and the recording industry; he has been pursuing a career in archive and information management for over 15 years

In 2017, he joined Semantic Web Company in Vienna and was appointed Chief Customer Officer in 2020. In this position, he supports customers from all industries in developing intelligent applications with semantic AI. Sebastian has worked in various companies in the areas of technology, sales, and project management, including 11 years in the field of audiovisual archiving, and has recently completed his Master of Sciences in Library and Information Science.

Session Details:

How to build enterprise-ready GPT, non-hallucinating, on your data!

2023-09-07, 1:00 PM

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Bernd Schopp
Chief Commercial Officer, Squirro

Dr Bernd Schopp joined Squirro in 2021 as Chief Commercial Officer, to accelerate growthvand help the company become the market leader for Insight Engines and Augmented Intelligence.

Schopp was CEO and co-owner of leading DACH Digital Transformation agency Namics. AtvNamics, Schopp grew the business to a client-centric international organization with more than 550 employees. After Merkle acquired Namics, he was part of the European Executive Management team of Merkle that integrated the Namics business into the Merkle EMEA organisation.

Session Details:

How to build enterprise-ready GPT, non-hallucinating, on your data!

2023-09-07, 1:00 PM

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Yohan Lobo
Industry Solution Manager - Financial Services, M-Files

Yohan leads the development of our solutions for Financial Services clients following 16 years in commercially focussed roles within the consumer and B2B payments industry. He has held a range of key sales, sales-leadership, and commercial delivery roles during periods of rapid change. He has worked with a range of sectors including business services, local government, and alternative finance. Yohan has always had a focus on bringing the voice of clients into product, marketing and operational functions.

Session Details:

AI in Financial Services Information Management: Better Outcomes for Clients and Colleagues

2023-09-06, 3:45 PM

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Trevor Barritt
Financial Crime and Compliance Expert EMEA, SymphonyAI Sensa-NetReveal

Trevor Barritt joined SymphonyAI Sensa as Pre-sales consultant in January 2022.  Before that he held similar roles at other vendors for 18 years, preceeded by serving as Head of Compliance and Money Laundering Prevention at several leading financial institutions in London.  Trevor also worked for the UK regulator for four years. Outside work, Trevor is a keen amateur astronomer and fan of opera and folk music.  He also plays golf very badly.

Session Details:

Leveraging AI for a more efficient approach to Financial Crime

2023-09-06, 2:45 PM

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Raj Mukherjee
Director of Data and Analytics, Direct Line Group

Session Details:

Panel Discussion – AI in Financial Services: Transforming customer experience in the era of digital transformation

2023-09-07, 10:30 AM

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Next speaker
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Matthew Lodge
CEO, DiffBlue

Mathew is CEO at Diffblue, a pioneer of generative AI for code solutions. He has over twenty-five years of experience in the software industry in developer, product and marketing roles. Before joining Diffblue, Mathew's titles included SVP at Anaconda and Vice President of Cloud Services at VMWare. In each role, his focus has been building and marketing products that customers love.

 

Session Details:

ChatGPT is cool, but not your future robot overlord

2023-09-06, 1:00 PM

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Henry Iversen
Co-founder & Chief Commercial Officer, boost.ai

Twitter Handle: @HenryVIversen

Henry Vaage Iversen is a co-founder and the Chief Commercial Officer at boost.ai, a Norwegian and US-based software company specializing in AI-powered customer interactions. Boost.ai is the inventor of the world’s most complete software for building, implementing and operating virtual agents powered by conversational AI technology. Henry was instrumental in establishing key relationships with the company’s early clients, helping to cement boost.ai as a major player in the Nordics. Today, Henry continues to flex his business acumen, fostering existing relationships while expanding boost.ai’s vision for conversational AI into new markets. Henry currently heads the company’s global sales team leading efforts to reach potential customers in various sectors around the world.

Henry holds a Master’s Degree in strategy and management from the University of Stavanger.

Session Details:

Fireside Chat: Revolutionising Banking CX: Leveraging Conversational AI to Supercharge Second-Line Support at DNB

2023-09-06, 10:30 AM

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Maia Sognefest
Product Manager, DNB

Maia is leading a team of experienced AI-trainers in DNB - Norway’s largest financial services group. This high performing team is responsible for the internal chatbot Juno. Together they are revolutionizing the way customer agents interacts with the company’s routines and guidelines for customer service.

Session Details:

Fireside Chat: Revolutionising Banking CX: Leveraging Conversational AI to Supercharge Second-Line Support at DNB

2023-09-06, 10:30 AM

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Jørgen Hansen
AI Trainer, DNB Bank

With firsthand experience from customer service in DNB and three years as an AI-trainer, Jørgen is building an internal virtual agent fit for serving employees in DNB.

Session Details:

Fireside Chat: Revolutionising Banking CX: Leveraging Conversational AI to Supercharge Second-Line Support at DNB

2023-09-06, 10:30 AM

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Kirk Compton
Director of Business Development, SambaNova Systems

A business outcome executive working with C-suite leaders to align organizational strategies. Driving enterprise growth by aligning corporate strategy across multiple technology platforms including but not limited to artificial intelligence and machine learning, digital transformation, smart cities, smart stadiums, enterprise resource planning, customer experience, hyperscalers, and private cloud.”

Session Details:

The biggest strategic decision you can make right now: Future-proofing your AI asset’

2023-09-07, 9:30 AM

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SPONSORSHIP ENQUIRIES

To enquire about sponsorship opportunities for the conference, please contact:

Valentin Gerasimuk

Head of Sponsorship Sales


+44 20 7149 5973

SPEAKER ENQUIRIES

To enquire about speaking opportunities for the conference, please contact:

Niki Khoshkbary

Conference Producer


+44 (0) 20 4540 7545