9th Annual Digital Transformation in Insurance Conference 2024

Providing vital insight into how the insurance industry can excel in client engagement and operational agility.

22 - 23

May

2024
  • London, UK
  • Complimentary
  • Why attend?
  • 2023 Agenda
  • 2023 Speakers
  • Sponsors
  • Media Centre
  • Contact Us

Why attend?

WHAT TO EXPECT FOR 2024?

The Digital Transformation in Insurance Conference will offer practical lessons and key takeaways through different interactive formats, including case studies, Q&As and engaging panel discussions.

  • Gather vital insight into how the insurance industry can integrate next generation technology to insurance products
  • Discover how to leverage digital tools to expand your client base, improve customer satisfaction, and, ultimately, grow your organisation.

200+

Attendees to meet each year

15+

Exhibitors to meet each year

20+

Speakers

70%

Attendees at Director+ level

200+

Attendees to meet each year

15+

Exhibitors to meet each year

20+

Speakers

70%

Attendees at Director+ level

2023 Agenda

  • 23 May 2023
  • 24 May 2023
Expand All

Streams

Stream one

Customer Engagement

Stream two

Operational Agility

9:30 AM

Fireside chat: Accelerating diversity in insurance and broadening the technology talent pool

  • Fostering diversity in leadership groups, addressing unconscious bias, and creating an inclusive insurance environment
  • Attracting outside technology specialists to the insurance industry and ensuring that traditional models do not stifle internal innovation
  • Examining various approaches to the insurance workplace to broaden the talent pool and attract digitally savvy employees
  • What does the finance industry have to offer, and how do we demonstrate this to potential candidates?

Speakers

10 AM

Taking automation to new heights

 

  • Reducing operational costs and improving revenue through intelligent automation
  • Defining and building proactive communication solutions
  • Using cutting-edge conversational AI to speed up business processes

 

Speakers

10:30 AM

Networking Break

11:15 AM

Claims in the digital age: Trends, technology, and strategy

  • Navigating the shifting consumer preferences in claims
  • Using communication channels and digital platforms like WhatsApp to engage customers and prevent feedback fatigue
  • Overcoming common obstacles while transforming and integrating tech into the traditional claims function

Speakers

11:45 AM

Digital transformation of intelligence, investigation, and public contact: Successful and sustainable change in complex environments

  • Presenting a case study based on Issured’s extensive experience of working in partnership to deliver digital transformation across UK policing
  • Highlighting challenges, potential pitfalls and benefits, that the transformation of traditional business processes can bring
  • Sharing an overview of Issured’s approach to implementing successful and sustainable change in challenging environments
  • Looking at experience based on delivering national law enforcement programmes; what can the insurance industry learn from this?

Speakers

12:15 PM

AI in the fight against insurance fraud

  • Using AI to detect organised fraud, exaggerated claims and to determine genuine customers
  • As process automation increases, automatic screening must too
  • Utilising internal, external and “exotic” data sources
  • How to measure success and what are the achievable benefits?

Speakers

1 PM

Networking and Lunch

2:15 PM

PANEL DISCUSSION: Cyber security as a catalyst for change

  • Exploring cyber risks reshaping the insurance industry
  • Navigating the technology that is altering the cyber threat landscape
  • Increasing the home office immunity against cyberattacks
  • Examining the possibilities and market for cyber security insurance

Speakers

2:45 PM

How to digitise an insurance business in 12 months

Discover how we helped Stroll to revolutionise their business in just 12 months. Through the utilisation of the latest practices and technology, Stroll was able to process customer and market data more efficiently, resulting in faster reactions and a greater competitive advantage.

Speakers

3:15 PM

The expectations of underwriters in a digital age

  • Underwriters as decision scientists, innovators, and customer advocates
  • Exploring algorithmic underwriting and human in the loop
  • What are the modern-day expectations of underwriters and how do we address any disconnect? 
  • Navigating the future of insurance underwriting and the key regulations involved

Speakers

3:45 PM

Networking and Refreshments

4:15 PM

Insurance is necessary, IT is not: Why transformation has to be business-led

  • Projects and programmes, and thus also transformation projects, are increasingly gaining an important share of value creation in companies
  • Path to SAFe: how to proceed with Scaled Agile transformation and what to expect. Success and failure cases
  • Three main elephants (major drivers) of SAFe transformation: processes, values and leadership
  • How to address implementation challenges and prevent your transformation from failure

 

Speakers

8 AM

Registration and refreshments

8:45 AM

Chair’s opening remarks

Speakers

9 AM

Defining digital transformation: What does this mean for the insurance industry?

  • Understanding the customer experience ecosystem and what technology and digital strategies should be behind this
  • Meeting consumer needs through digitalisation without introducing operational risks
  • Recognising the changing customer digital behaviours and interactions with finance and insurance products

Speakers

9:30 AM

PANEL DISCUSSION: Promoting customer well-being and trust through digital transformation

  • Building relationships in the virtual world and meeting the needs of not only customers but employees
  • Employing flexible technological techniques to address the current environment and evolving customer needs
  • Examining the various aspects of vulnerability
  • How can we as an industry foster a culture of well-being for our customers while also contributing to a larger social cause?

 

 

Speakers

10 AM

Combining AI with human empathy to deliver an exceptional customer experience

·       What does it mean to provide an exceptional customer experience today?

·       How can embedding AI and automation in processes enable human empathy?

·       How can innovating the claims process empower employees?

Speakers

10:30 AM

Networking Break

11:15 AM

How is embedded insurance refining the industry?

  • Moving to embedded insurance for a simple and streamlined customer experience
  • Eliminating the "one size fits all" mentality and enabling customers to construct clearly defined packages
  • Utilising consumer data to produce a customer centric cover

Speakers

11:45 AM

Knowledge Hubs—The Missing Ingredient for Successful CX and Employee Experience

 

Gartner predicts that digital transformation initiatives will get stymied if businesses do not modernize knowledge management (KM). In fact, they recommend KM as the #1 technology to transform customer, employee, and the business experiences for 2023. In this Session, you will learn about:

• State of Digital Experience

• The critical missing ingredient

• Why you need a KM refresh

• Knowledge hub: What, why, and How

• Knowledge hub at work: Real-world success at scale

Speakers

12:15 PM

Blending the human & digital touch: What do today’s insurance customers want?

  • Reducing the need for customer-human interaction while ensuring consumers have access to all the information they require digitally
  • Identifying key consumer wants and concerns and creating tactics to provide immediate responses
  • Making customer-centric design the focal point of the digital transition and overcoming implementation difficulties
  • Investigating effective communication and phrasing approaches to best resonate with customers

Speakers

12:45 PM

Embedding digital sustainability through green software

  • The climate crisis and its impact on the insurance industry
  • What impact ‘digital’ has as part of this
  • What can insurers do about this through technology?

 

Speakers

1 PM

Networking and Lunch

2:15 PM

PANEL DISCUSSION: Advancing ESG strategies in insurance

  • How can we measure the transition to net zero?
  • What role can AI and ML play in improving ESG credentials?
  • Which sustainable practices should be incorporated into the IT infrastructure?
  • How can we employ digital tactics to incorporate ESG into our consumers' financial education?

Speakers

2:45 PM

Control the chaos of managing external workflows in insurance

  • Modernize your insurance client interaction workflows to drive efficiency and increase retention
  • Streamline your external business processes with guided assistance across account acquisition, onboarding, underwriting, and account servicing
  • Rethinking today’s costly, inefficient, and fragmented external engagement model, which requires significant manual intervention
  • Orchestrate each step of your external processes to fast-track client workflows and drive efficiency, with a great experience

Speakers

3:15 PM

How can we ensure employees’ skills are invested in and utilised in the digital evolution?

  • What do modern employees expect?
  • Why are skills important in the digital age?
  • What strategies are critical to the success of the digital workforce?
  • How can we plan for the future of insurance and ensure the customer is front of mind?

Speakers

3:45 PM

Networking and Refreshments

4:15 PM

Bringing your customers in later life along on the digital transformation journey

  • Looking to broader view of customer experience and wellbeing
  • Ensuring no generations get left behind in the digital transformation journey

Speakers

4:45 PM

How far can virtual really go?

  • How will technology and innovation impact the insurance industry?
  • Do we need to get ready for a future that is entirely virtual to accommodate advancing technology and generational demands?
  • Looking to outside industries to digitally modernize the insurance industry
  • Navigating the metaverse, IoT and blockchain in everyday insurance and payment transactions

Speakers

5:15 PM

Chair’s closing remark

Streams

Stream one

Customer Engagement

Stream two

Operational Agility

11 AM

Technologies leading parametric insurance: Sensor vs satellite

  • Using digital transformation to expand the scope of parametric insurance
  • Combining data from IoT devices to aid in planning, mitigation, and prevention
  • What would current digital insurance platforms require to effectively deploy parametric insurance?
  • How to choose the correct measuring devices?

 

 

Speakers

11:30 AM

Why now is the time to transform with RevOps

 

  • So what is RevOps and why is data is vital to success?
  • How RevOps reduces friction so firms are better equipped to pivot and adapt during volatile times
  • Why RevOps is key to delivering a modern, holistic customer experience
  • What questions do firms need to consider when considering AI (artificial intelligence) based tools to further enhance operational agility and improve CX?

Speakers

12:30 PM

Networking and Lunch

1:30 PM

Delivering more agile, resilient and efficient IT

  • The growing pace of digital transformation has made it difficult for business leaders to improve agility and capability while ensuring the value and resilience of their technology
  • In this session, we’ll identify the culprits that cause financial organisations to amass technical debt and prevent them from moving faster
  • We’ll then explore an approach where IT can reshape the balance between speed & performance by examining how platform thinking can help reconcile innovation & efficiency

Speakers

8 AM

Exclusive (Invite only) Breakfast Briefing hosted by eGain

GPT and Digital Transformation for Insurance

Discover the latest innovations with GPT and digital transformation. Learn the critical steps to success and explore the hype, reality, and results of these game-changing technologies in the insurance industry.

  • Hype vs. Reality of GPT and Digital Transformation for Insurance
  • GPT and digital transformation have been making waves in the insurance industry, but what is the reality behind the hype?
  • Digital Transformation for Insurance: What You Need to Know and Do
  • Digital transformation is not just about implementing new technology, it's about changing the way you do business
  • How GPT is Transforming the Insurance Industry Today and What's Next
  • GPT is already making an impact in the insurance industry, but where is it working most effectively and what can we expect in the future?
  • How can you take advantage of this latest innovation?
  • Join eGain in an Innovation 30 days to find out how GPT could make an impact for you

Speakers

8:50 AM

Chair’s opening remarks

Speakers

9 AM

Insurtech spotlight

In 10-minute slots, hear from three of the industry's most innovative Insurtech and disruptors:

  • Discover who is upsetting the current insurance business model
  • Explore different approaches to insurance
  • Understand practical approaches to innovation that can be applied in real-time
  • Dig deeper into internal company frameworks and strategies

Speakers

9:45 AM

Fireside chat: Insurance & the metaverse: Pixel perfect?

  • Examining various insurance domains in the metaverse
  • Exploring key issues in the metaverse such as crime and regulatory factors
  • How do we protect customer vulnerability in the metaverse?
  • Who will be driving metaverse innovation in the future?

Speakers

10:15 AM

Networking and Refreshments

11 AM

The customer experience revolution – AI and Insurtech

·       How AI complementing human relationships is the game changer in insurance

·       Why hyper personalised insight provides opportuities into proactive risk management

·       The claims process simplified and expedited using AI

Speakers

11:30 AM

PANEL DISCUSSION: Doing the right thing with data

  • Leveraging innovation and behavioral data to better understand consumer preferences
  • Using data to transform digital acceleration for an improved consumer experience
  • Investigating nonintrusive generation and collection of behavioral data
  • Using technology, capabilities, and skill sets to extract the most value from data for customers

Speakers

12 PM

Strategic claims change; Putting spotlight on the claims business architecture

  • Emphasing CX mindsets at the heart of claims processes
  • Streamlining claims conversations

Speakers

12:30 PM

Networking and Lunch

1:30 PM

Delivering Tech deals: Key success factors

 

  • Commercial and legal considerations for buyers and sellers
  • Contract and system lifecycle; from legacy to new build and beyond
  • Issues with data and customer ownership
  • Operational resilience and Consumer Duty compliance; by design

 

Speakers

2 PM

What is the next step in the insurance industry’s digital transformation?

  • Preparing for the future with flexible and adaptable digital strategies
  • What should be the top technological priorities in the next 18 months?
  • How can we guarantee that the changes in our sector industry take ESG factors into account?

Speakers

2:30 PM

Chair’s summary and close of conference

2023 Speakers

Select a speaker to learn more

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Janthana Kaenprakhamroy
CEO and Founder, Tapoly

Janthana is listed by Forbes as number 6 of the top 100 women founders to watch and among the top ten Insurtech female influencers according to the insurance institute.

Janthana is the founder of Tapoly, the award-winning Insurtech providing on-demand business insurance for SMEs and freelancers. Tapoly won Insurance Provider of the Year at the British Small Business Awards 2018 and also won at the Efma & Accenture Innovation in Insurance Awards 2019, Tapoly provides an extensive list of insurance types to cover your business for a day, a year, or anything in between

Tapoly also offers a SAAS solution for corporates wishing to rapidly deploy their own white-labelled insurance schemes.

Session Details:

Fireside chat: Accelerating diversity in insurance and broadening the technology talent pool

2023-05-23, 9:30 AM

Session Details:

Insurtech spotlight

2023-05-24, 9:00 AM

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Bartosz Golba
Research Director, Financial Services, GlobalData

Bartosz Golba is Research Director, Financial Services at GlobalData, providing robust data and actionable insights to a number of world’s leading financial services organisations, not least related to disruption caused by evolution of technology. A former wealth manager, Bartosz has more than 10 years of experience in dealing with changing behaviours and expectations of both FS providers and their customers.

Session Details:

Chair’s opening remarks

2023-05-23, 8:45 AM

Session Details:

Chair’s opening remarks

2023-05-24, 8:50 AM

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Jeremy Trott
Claims Director, Ecclesiastical Insurance Group

Jeremy has worked in insurance for over 25 years – holding various roles across underwriting, sales, innovation and claims. Starting as an underwriter at Commercial Union, Jeremy progressed through a variety of underwriting and account management roles before taking over running the Aviva sales and underwriting team in Maidstone in 2003.

He moved across to Allianz in 2006 to run both the local Sales and underwriting and Small business team before taking his first head office role in Innovation and Strategy in 2009. He did this for 3 years before joining claims as the Claims operations manager for Allianz – running 5 sites including their offshore site in Trivandrum in India. After 8 years in this role and nearly 15 years at Allianz and now works at Ecclesiastical as their Claims Director.

Jeremy is also heavily involved at the CII – having sat on the Claims Faculty for 6 years before taking on the Chair in 2017. In 2019, as the faculty moved into the Society of Claims Professionals, he became its first Non-Executive Director.

Jeremy is passionate about strong customer service and employee advocacy, looking to use technological enhancements to improve both.

Session Details:

Fireside chat: Accelerating diversity in insurance and broadening the technology talent pool

2023-05-23, 9:30 AM

Session Details:

Claims in the digital age: Trends, technology, and strategy

2023-05-23, 11:15 AM

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Josh Hart
Chief Technology and Product Officer, YuLife

Serial entrepreneur Josh Hart has set up numerous businesses across EdTech, Mobile and now the InsureTech world. Having created digital experiences used by millions, Josh’s mission is to make all digital interaction fun. As co-founder & CTO of YuLife, Josh has been re-imagining the world of insurance, building a company which focuses on helping people to be their best selves; mentally, physically and financially. Prior to YuLife, Josh was a co-founder of Chelsea Apps Factory and key in the development of the organisation, which consulted FTSE 250 companies and grew to well over 100 people, servicing customers such as Google, Standard Life and Waitrose.

Session Details:

PANEL DISCUSSION: Advancing ESG strategies in insurance

2023-05-23, 2:15 PM

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Nyasha Kuwana
Head Of Product At FloodFlash,

Since 2010 Nyasha has led initiatives in insurance businesses to understand new geographic markets, customer cohorts and emerging trends, develop strategies to take advantage of the opportunity, implement new products and services, and launch them. A large part of Nyasha career has been orientated towards and has developed a passions for Digital and emerging technology trends Small businesses and start-ups

Session Details:

Technologies leading parametric insurance: Sensor vs satellite

2023-05-24, 11:00 AM

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David Ovenden
Chief Underwriting Officer, AXA

Dave has 30 years of insurance experience across a number of technical and general management disciplines.Starting in Royal as a Property Underwriter in the London Market, moving through a variety of roles both international and domestic. Dave is now the CUO for AXA’s UK Commercial business. Joining AXA in Dec 2021, he has a specific brief to transform the UW and Pricing capabilities, whilst continuing to improve the underlying performance of the business.

Session Details:

The expectations of underwriters in a digital age

2023-05-23, 3:15 PM

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Eleanor Dallaway
Co-Founder, Assured

Eleanor Dallaway has 16 years of experience as a tech journalist. Eleanor served as editor and editorial director of Infosecurity Magazine from 2006 to 2022, during which time she founded the Women in Cybersecurity networking events, advised the Conservative Government on its information security policy and won several awards including the Women of influence award in the US and information security feature of the year. Eleanor is also published in The Guardian, The Sunday Times, The Times and Imbibe.

Session Details:

PANEL DISCUSSION: Cyber security as a catalyst for change

2023-05-23, 2:15 PM

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Peter Beesley
Future Skills and Career Lead, Direct Line Group

Transformational HR lead with experience delivering strategic People change across specialisms. Empowering people to be the best that they can be all enabled by their skills for today but also unlocking their potential with skills for tomorrow. Bring this all to life through the strategic review and implementation of Future Skills initiatives working to make skills the currency of the workforce for the future.

Working closely and co-creating solutions with c-suite through to front line, in house and externally developing and delivering people and commercial value add change, built from years of ER and business partnering experience.

Employee and personal well-being are truly one of Peter’s core values which is showcased throughout delivery and role as a Mental Health First Aiders.

Session Details:

How can we ensure employees’ skills are invested in and utilised in the digital evolution?

2023-05-23, 3:15 PM

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Melissa Collett
Executive Director of Professional Standards, Chartered Insurance Institute

Melissa’s role is to promote higher professional standards within the insurance and financial planning sectors. Melissa is also responsible for legal affairs and risk management. Through external stakeholder engagement, my aim is to raise awareness of best practice and drive ethical behaviour.

Session Details:

PANEL DISCUSSION: Promoting customer well-being and trust through digital transformation

2023-05-23, 9:30 AM

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Anuj Agarwal
Data and Analytics Lead, Natwest

Session Details:

How far can virtual really go?

2023-05-23, 4:45 PM

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John Pyall
Head of Underwriting, Munich Re - Great Lakes Insurance

Head of the Product and Underwriting department for Great Lakes providing product oversight and governance for all insurance products, including product approval and review processes, product design and transition to market and oversight of wordings for Great Lakes global insurance business.

Previous experience as a Claims Manager with a demonstrated history of working in the insurance industry both in the London market as well as Asia and Germany. Skilled in different areas of Insurance and Reinsurance claims, wordings, reviews, due diligence and onboarding of new clients, Property & Casualty Insurance. Strong business development knowledge including Management, Risk Management and Training,. Post Graduate degree and MBA from The Open University, qualified mediator and arbitrator and published author in reinsurance and business interruption amongst other subjects.

 

Member of CILA SIG group on Construction Energy and Engineering. Author and technical editor of the Chartered Insurance Institute book on Reinsurance and contributor to several textbooks on Insurance such as Riley on Business Interruption.

Session Details:

How is embedded insurance refining the industry?

2023-05-23, 11:15 AM

Session Details:

PANEL DISCUSSION: Advancing ESG strategies in insurance

2023-05-23, 2:15 PM

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Kirsty Wilmot
Head of Product, By Miles

Kirsty is the Head of Product of By Miles and is focused on continuous discovery and empowered product teams to deliver brilliant outcomes for customers and businesses. Working in InsurTech on a mission to make insurance and driving fairer for customers.

Session Details:

PANEL DISCUSSION: Doing the right thing with data

2023-05-24, 11:30 AM

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Andrew Waddelove
Head of Sustainability, LV

Andrew Waddelove joined LV= General Insurance in October 2021 as Head of Sustainability. Prior to joining LV=, Andrew worked as a sustainability consultant for 15 years across a number of industries for clients across the world. Andrew’s experience includes net zero strategies, greenhouse gas reporting and Taskforce on Climate-related Financial Disclosure reporting. Andrew’s role at LV= covers the operational impact of the business through to helping customers become more environmentally sustainable

Session Details:

PANEL DISCUSSION: Advancing ESG strategies in insurance

2023-05-23, 2:15 PM

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Neil Dodd
Chief Product Officer, Cuvva

Senior and experienced manager of multiple large scale (millions of users) projects and products with a passion for user experience.

Manager of technical, product and design teams including UX, project/programme managers,product managers, developers and quality assurance.

Session Details:

Blending the human & digital touch: What do today’s insurance customers want?

2023-05-23, 12:15 PM

Session Details:

PANEL DISCUSSION: Promoting customer well-being and trust through digital transformation

2023-05-23, 9:30 AM

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Charlotte Newton
Senior Analyst, Thematic Intelligence, GlobalData

Charlotte is an Senior Analyst with GlobalData’s Thematic Research Team. Since joining the team, Charlotte has written on important technologies such as Artificial Intelligence, ESG, Internet of Things, and Augmented Reality. Her comments regarding the Metaverse have also appeared in Time magazine. Prior to joining GlobalData, Charlotte studied for an MSc in Political Science, with a focus on Russia and Eastern Europe.

Session Details:

Fireside chat: Insurance & the metaverse: Pixel perfect?

2023-05-24, 9:45 AM

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Laura Petrone
Principal Analyst, Thematic Research - GlobalData

Laura Petrone joined the thematic research team in GlobalData in 2018. In her role as principal analyst she provides quantitative and qualitative analysis of the telecoms, media and technology sectors through a thematic research methodology. Her areas of expertise include the future of work, tech regulation, social media, the metaverse and advertising. Prior to joining GlobalData, she was senior analyst at IDC and associate analyst at Ofcom.

Session Details:

Fireside chat: Insurance & the metaverse: Pixel perfect?

2023-05-24, 9:45 AM

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Bilge Mert
CTO, Brit Insurance

Bilge leads Brit’s Tech&Data teams and is responsible for leading Brit’s innovative approach to digitalisation of the specialty insurance industry. Bilge has 19 years’ experience in technology, with a strong track record in driving commercial value and business transformation through the integration of automation and technology. She joined Brit from InsurTech iptiQ, Swiss Re’s start-up where she most recently held the position of Senior Director and member of the Executive Committee. There, Bilge was responsible for developing and driving iptiQ’s tech & data strategy, building its global engineering community and delivering its white labelled insurance platform to iptiQ’s distribution partners.

 

Bilge also brings valuable experience from outside of the insurance industry, with a career that has spanned, fast moving consumer goods (FMCG), pharmaceuticals and consultancy. Prior to joining iptiQ in 2019, she previously worked at British American Tobacco, Mondelez and Accenture UK.

Session Details:

Defining digital transformation: What does this mean for the insurance industry?

2023-05-23, 9:00 AM

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Antton Peña
Founder & Chief Strategy Officer, Flock

Antton is the Founder & Chief Strategy Officer of Flock. Flock is a fully digital insurance company for commercial motor fleets. On a mission to make the world quantifiably safer.

Session Details:

The customer experience revolution – AI and Insurtech

2023-05-24, 11:00 AM

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Fredrik Thuring
Head of Operational Analytics, Trygg-Hansa

Machine learning is finding new applications every day. My department is responsible for finding innovative and algorithmic substitutes for the hundreds of internal processes at Tryg insurance. This spans all the way from under-writing, HR, claims to finance. By employing very intelligent individuals and utilizing open source applications the cost-benefit of data science in this way is stunning. We are getting roughly £10 back for every 1£ we spend on these capabilities.

Session Details:

AI in the fight against insurance fraud

2023-05-23, 12:15 PM

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Edward Ventham
Co-Founder, Assured

Director and cofounder of Assured, an insurance brokerage focussed 100% on cyber. Ed is also an advocate for the young professional organisation ‘Next Generation Insurance Network’ and an industry 100 representative for the NCSC.

Session Details:

PANEL DISCUSSION: Cyber security as a catalyst for change

2023-05-23, 2:15 PM

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Roi Amir
CEO, Sprout.AI

Roi Amir is an experienced senior executive with a proven track record of success leading teams at the cutting edge of the software industry.

Roi is CEO of Sprout.ai, an award-winning technology solution for the insurance industry, with the vision to enable insurers to deliver a differentiated claims experience to their customers. It uses ground-breaking AI and data-led products to automate every step of the claims journey. Extracting and enhancing relevant claims data, cross-checking this with policies and providing a philosophy-driven adjudication recommendation to conclude a claim in near real-time. Providing claims handlers with time to spend with customers, where human touch and empathy can make a real difference.

Sprout.ai is used by world-leading insurers including Zurich, Generali and AdvanceCare.

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Leon Gauhman
Co-founder and Chief Product & Strategy, Elsewhen

I’m the co-founder and Chief Product & Strategy Officer at Elsewhen the Digital Product Consultancy. Among our clients are companies like Spotify, Google, Microsoft and Mastercard.Our mission is to empower leaders to harness a cutting-edge approach to design and technology to deliver positive impact for their organisations. We have three service offerings – Digital Strategy, Digital Transformation and Product Design. I write for publications including Sifted, Venturebeat, City AM and Fintech Futures. I love using my experience in engineering and product to invest in promising early-stage founders.

Session Details:

PANEL DISCUSSION: Doing the right thing with data

2023-05-24, 11:30 AM

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Dan Keeley
Chief Engineer, Hubb

Dan Keeley has been working in data engineering for over 15 years. He was named one of the UKs top 50 data influencers in 2016. He is now Chief Engineer at hubb (Named challenger of the year) - an exciting Scottish insurtech working on transforming the broking market.

Session Details:

PANEL DISCUSSION: Doing the right thing with data

2023-05-24, 11:30 AM

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Kiron Bose
Chief Operating Officer, Issured Limited

Session Details:

Digital transformation of intelligence, investigation, and public contact: Successful and sustainable change in complex environments

2023-05-23, 11:45 AM

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Tara Simpson
CEO, Instil

CEO/Founder of Instil Software, a product-focused software engineering consultancy based in Belfast. Built on a foundation of engineering, design and product excellence, we develop software for and provide developer training to some of the world's leading technology firms.

Session Details:

How to digitise an insurance business in 12 months

2023-05-23, 2:45 PM

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Brian Allen
CEO, Stroll

Session Details:

How to digitise an insurance business in 12 months

2023-05-23, 2:45 PM

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Mackenzie Clavin
Head of Behaviour, Strategy and Insights, Swiss Re

Mackenzie Clavin is the Head of Behaviour, Strategy and Insights for Life & Health Underwriting at Swiss Re. Her research focuses on matters of Human Biases in insurance, Health & Wellness and Customer Behaviour. Mackenzie worked as a Management Consultant in Financial Services for PwC and EY. She has a Masters in Cognitive and Decision Science from UCL, as well as a Bachelors in Biochemistry and Management from Imperial College London.

Session Details:

PANEL DISCUSSION: Promoting customer well-being and trust through digital transformation

2023-05-23, 9:30 AM

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Vivek Jain
Head of Audit – Insurance, Pensions and Investments, Lloyds Banking Group

Senior Audit Leader with multi-disciplinary experience of over 22 years in the area of digital transformation, technology and business auditing. Expertise in risk and controls within financial services (retail, markets, insurance, investments, wealth), digital, technology, cyber, resilience, emerging technologies, data and sourcing.  Building collaboration and engagement across senior leaders, regulators and control functions.

Currently, Head of Audit with Lloyds Banking Group covering Insurance, Investments, Wealth, Stockbroking business areas and strategic technology platforms, digital transformation, data management and migration. Previously, worked with Deutsche Bank, Bank of Africa UK, Credit Suisse, KPMG and Oracle.

Session Details:

PANEL DISCUSSION: Cyber security as a catalyst for change

2023-05-23, 2:15 PM

Session Details:

How far can virtual really go?

2023-05-23, 4:45 PM

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Ian Haddon
COO of ContactEngine, NICE Company

Ian has over 30 years’ experience in senior roles, transforming operations across Publishing, Broadcast TV and Telecoms, laying claim to have created industry leading performance in every role. He is passionate about leading change and has recently crossed the boundary from being a user to a provider of technology and is currently the COO of ContactEngine, a NICE Company. As part of that role, Ian works with clients to define and build proactive communication solutions that reduce operational cost and improve revenue, using cutting edge Conversational AI to make a personal connection with customers. Prior to ContactEngine, Ian was one of the team that created and grew Sky Broadband and is widely considered to be an SME in the telcoms space, along with deep expertise in Billing, Credit Risk, Collections, Contact Centre Operations, Field Operations and Project & Programme Management

Session Details:

Taking automation to new heights

2023-05-23, 10:00 AM

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Tim Johnson
Partner, Browne Jacobson

Tim leads the firm’s commercial services practice for insurance clients. He works with a number of leading insurers and intermediaries on policy drafting and distribution, compliance and commercial issues. Tim was recognised in The Lawyer’s ‘Hot 100’ for 2022 for his ground-breaking work on the readability of insurance policies.

Tim specialises in advising clients who design and distribute insurance products. He heads up the firm’s specialist policy drafting and distribution team, which has drafted thousands of insurance policies for the firm’s insurer clients and tens of thousands of bespoke policy clauses through its outsourced endorsement drafting service. The team is particularly well known for its academic study with the University of Nottingham into the readability of insurance policies, which showed it is possible to reduce the reading of policy wordings by upwards of 10 years by applying specific drafting techniques.

Tim also advises insurers and intermediaries on commercial and regulatory issues relating to the distribution of products, including compliance with the Insurance Distribution Directive, the FCA Handbook, CASS and SMCR.

Tim applies his in-depth knowledge of product distribution to corporate transactions. Tim regularly advises clients on compliance issues relating to the acquisition or disposal of regulated intermediaries, having advised on over 60 such transactions in recent years.

Tim is well known in the insurance market and regularly publishes articles the insurance press and speaks at conferences and events.

Session Details:

Delivering Tech deals: Key success factors

2023-05-24, 1:30 PM

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Thomas Gibby
Senior Associate, Browne Jacobson

Thomas advises on digital technology licensing contracts and data protection compliance within our financial services and insurance group. He is a senior associate and IT sourcing projects lawyer, and Certified Data Protection Practitioner within our IT and tech projects team. He has been with us for over three years and was promoted during his second year.

He specialises in IT and large-scale technology outsourcing projects for insurers and their network of brokers, and public sector bodies and government agencies with their technology procurements and SaaS contracts. He works as part of the projects team to structure, manage and advise on large IT sourcing projects and complex pricing models, in addition to advising on related compliance areas including software licensing and data protection. Thomas also provides strategic advice to tech start-ups as part of our GROW programme.

Thomas has also operated as in-house counsel for Elekta Limited (health-tech), Ricardo PLC (automotive) and The All England Lawn Tennis Club (sports/commercial) and has therefore seen life on both sides of the fence. Clients particularly appreciate his strategic advice that gets to the nub of the issue quickly.

Session Details:

Delivering Tech deals: Key success factors

2023-05-24, 1:30 PM

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Penny Hallam
Legal Director, Browne Jacobson

Session Details:

Delivering Tech deals: Key success factors

2023-05-24, 1:30 PM

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Kay Chand
Partner, Browne Jacobson

Kay heads up our digital and sourcing practice across our regional offices. Kay leads and guides clients through their digital procurements and business process outsourcings, be they major change or transformation programmes, levelling up agendas or business as usual procurements. Kay’s clients include central Government departments, NHS trusts, ICSs and blue chip FSI clients.

Kay has nearly 20 years’ experience helping clients deliver their digital and business processing procurement and sourcing strategies having advised on some of the most novel, large scale and complex transactions, protecting her clients interests and identifying and mitigating risk through legal contractual mechanisms.

Kay specialises within the public sector, the health and social care sector and the financial services sector, offering deep industry knowledge and experience. This has been gained through working closely with clients in those sectors for many years including through secondments and long-term projects, spending time with clients on site.

Kay advises on the implementation and running of a myriad of novel and tried and tested solutions including blockchain and cloud integrations through various contractual approaches and structures such as framework arrangements, special purpose vehicles, tower model structures including SIAM and collaboration arrangements and SaaS license contracting models. Kay advises on cross-border transactions and provides guidance and support on successfully managing distressed projects.

Kay’s expertise is recognised by her long-standing clients for whom she acts as a trusted adviser.

Session Details:

Delivering Tech deals: Key success factors

2023-05-24, 1:30 PM

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Hannah Thomson
CEO, The Joy Club

Hannah is the Founder CEO of The Joy Club. On a mission to redefine 'retirement'. Retirement means to 'withdraw the mind'. The Joy Club know the modern retiree wants the opposite. So, we're building the go-to platform for content and experiences that resonate.

Session Details:

Insurtech spotlight

2023-05-24, 9:00 AM

Session Details:

Bringing your customers in later life along on the digital transformation journey

2023-05-23, 4:15 PM

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Caoimhin Graham
Principal Architect, Kainos

Caoimhin is a pioneer of public cloud technologies and cloud-native tools/techniques to increase efficiency and reduce time-to-value for Kainos’ customers. Caoimhin is passionate about sustainable computing practices and as Kainos’ cloud technology lead, one of his key focus areas is corporate digital responsibility with a specific focus on environmental sustainability. He has been involved in designing, building and operating some of the highest-profile, citizen-facing services within UK Government (including the Cabinet Office, Home Office, Ministry of Justice, Department for the Environment and Rural Affairs), the NHS and the United Nations

Session Details:

Embedding digital sustainability through green software

2023-05-23, 12:45 PM

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Tony Martins de Sá
Head Office Claims, NFU Mutual

Session Details:

Strategic claims change; Putting spotlight on the claims business architecture

2023-05-24, 12:00 PM

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Sanjeev Kumar
VP EMEA, boost.ai

As VP for EMEA at boost.ai, Sanjeev Kumar brings more than 20 years of go-to-market expertise to his role having worked with digital transformation-enabling technologies across a broad range of industries, with a particular focus on banking and financial services. Prior to boost.ai, he led UKMEA business in the subscription SaaS space at Zuora, helping to scale both business and revenue at that organisation. A role that primed him perfectly for his position at boost.ai where, today, he leads an experienced team to strategically expand the reach of the company’s conversational AI platform, helping clients in new and existing markets elevate customer experience

Session Details:

PANEL DISCUSSION: Promoting customer well-being and trust through digital transformation

2023-05-23, 9:30 AM

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Richard Gibson
Senior Marketing and Propositions Manager – Xpedition

Session Details:

Why now is the time to transform with RevOps

2023-05-24, 11:30 AM

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Callum Brown
Solutions Engineer, LogicMonitor

Session Details:

Delivering more agile, resilient and efficient IT

2023-05-24, 1:30 PM

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