International Hotel Technology Forum Middle East & North Africa 2025 (IHTFMENA)

Introducing IHTFME: the latest addition in the IHTF series. Discover the latest end-to-end solutions to enhance guest experience, increase revenue and improve operational efficiency.

11 - 12

February

2025
  • JW Marriott Marina, Dubai
  • Complimentary
  • Why attend?
  • Agenda
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Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

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To learn more, please visit our website - https://sixstar.global

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Everguest stands at the forefront of hospitality innovation, blending advanced AI technology with expert management for hotels and restaurants. As a pioneering hospitality management and tech company, we offer a unique synergy of AI-driven solutions and services. Our approach is centred around the three crucial factors influencing guests’ accommodation choices: guest reviews, price, and appearance. By focusing holistically on these aspects, we empower our partners with rapid revenue growth, stellar online reputation, and enhanced guest-centric operations. Our flagship product, Everguest Intelligence, sets new industry benchmarks with its cutting-edge machine learning and data analytics capabilities, making AI integration seamless for any hospitality business, regardless of its tech experience. For leaders who aspire to excel with AI, Everguest Intelligence is indispensable, uniquely advancing guest experiences and decision-making capabilities. Due to high demand, access is found exclusively through our waitlist.

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To learn more, please visit our website - https://everguest.com/waitlist/

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Integrated digital guest journey (up-to 95% self-check-in/out rate with a 9.0 guest satisfaction score) via mobile web app, ONE intuitive employee solution (trained in 4 h.). Holistic guest profiles that are generated in an automated way to steer the business in an efficient way & to generate revenue

Company Website

To learn more, please visit our website - www.likemagic.tech

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Introducing Omniboost: Your Premier Partner in Hospitality Innovation. As pioneers in the field, Omniboost boldly navigates uncharted territories, empowering businesses to assert control over their data and excel in decision-making and unrivaled compliance excellence. With a commitment to revolutionizing the hospitality industry, Omniboost delivers cutting-edge solutions tailored for hotels and restaurants.

Through relentless innovation, Omniboost disrupts conventional practices, automating synchronization across hospitality platforms and establishing new benchmarks for efficiency and precision in financial management and operations. With its unparalleled Data Unification Platform, Omniboost seamlessly integrates Point of Sale (POS), Property Management System (PMS), Accounting data, and more, providing unparalleled insights and control. This transformative approach reshapes the hospitality vertical, empowering businesses to thrive in an era defined by data-driven excellence.

More than a mere technology provider, Omniboost serves as a catalyst for success. With its comprehensive suite of tools and services, Omniboost empowers hoteliers and restaurateurs to make informed decisions that drive efficiency, reduce costs, and foster growth.

Company Website

To learn more, please visit our website - https://omniboost.io

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Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data- driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Oracle, Infor, Shiji, Agilysys, One & Only, Four Seasons, citizenM, and Raffles Hotel.

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To learn more, please visit our website - https://www.adyen.com/en_ae

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Philips, a worldwide innovative corporation, integrates state-of-the-art TV technology, such as Chromecast built-in, into the hospitality sector with a legacy spanning back to 1977.

Company Website

To learn more, please visit our website - www.ppds.com

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ThreatSpike works with the largest hospitality brands and operators around the world to protect them from security breaches. ThreatSpike’s unique software platform and fully managed, concierge service allows companies to completely outsource their security operations function, whilst at the same time saving money.

ThreatSpike’s proprietary technology platform provides all the technical controls required to be secure and compliant, including email protection, EDR, data loss protection, user behaviour analysis and SIEM, and these are provided through an “all you can eat” fixed price subscription model. Our security operations team monitors alerts 24/7/365, ensuring a quick response to any security incident.

In addition to managed detection and response, ThreatSpike also provides the world’s first unlimited, subscription based penetration testing service which allows hospitality companies to pick and choose the testing they perform as well as the schedule, whilst benefiting from a unique fixed price cost model.

Those looking for security and peace of mind need look no further.

Company Website

To learn more, please visit our website - https://www.threatspike.com

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The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

Company Website

To learn more, please visit our website - www.epteca.com

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FETCH stands as a forefront tech company specializing in innovative hospitality solutions, tackling industry challenges with cutting-edge innovation. In reshaping hospitality operations, FETCH streamlines ordering, payment, tipping, and feedback processes. Tailoring unique solutions for hotels, FETCH seamlessly integrates room charges and empowers guests with loyalty point utilization. Feedback isn’t mere data; it’s a dynamic tool for guest recovery and improvement. FETCH effortlessly integrates with existing technology, POS, and PMS, ensuring a smooth operational flow. Critically, our loyalty integration extends convenience beyond boundaries – guests can order from anywhere in the hotel using their phones, utilizing loyalty points, and enjoying the ease of room charge. FETCH goes beyond operational efficiency; it’s a dedicated force amplifying guest experiences, providing venues with insights to shine, and ultimately making operations smoother for a happier guest experience.

Company Website

To learn more, please visit our website - https://fetchpay.com/

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At HRS Hospitality & Retail Systems, we are an internationally renowned company with expertise in global hospitality software development. As the largest Oracle Hospitality partner, we provide exceptional customer service and solutions for the hotel, restaurant, retail, stadium, golf, and spa industries. Experience the difference by partnering with us.

Company Website

To learn more, please visit our website - https://hs.hrsinternational.com/ihtf-2024

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Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company is ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consecutive 12 years*, supplying distribution to more than 170 countries and serving billions of people worldwide.

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To learn more, please visit our website - https://www.tp-link.com/ae/

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Since 2001, m3connect has become one of the largest managed WiFi providers in Europe, serving 13,000+ sites in 23+ countries. We are a leader in cloud technologies, developing our platform for over 20 years.

m3connect offers flexible WiFi networks, advanced technologies like private LTE and 5G, and modern solutions like SD-WAN. Our services include WiFi portals, digital signage, in-room TV, and VoIP.

Company Website

To learn more, please visit our website - https://www.m3connect.com/#

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Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

Company Website

To learn more, please visit our website - http://www.hubOS.com/

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Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

 

The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

 

Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

Company Website

To learn more, please visit our website - http://www.agilysys.com/

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Chatlyn is a guest communication platform. With chatlyn you can bundle all your messenger channels and use them optimally for service, sales and marketing for the entire team! The platform offers features like automated messaging, integration with existing software solutions, WhatsApp newsletters and an easy-to-use ticketing system to manage guest inquiries effectively. With chatlyn, hotels can streamline their communication processes and increase revenue through targeted and automated upsell and marketing campaigns.

Company Website

To learn more, please visit our website - www.chatlyn.com

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Bookboost is a platform that improves guest relationships, enhances marketing effectiveness, and simplifies processes.
Specifically built for hospitality, Bookboost empowers teams with a modern Multi-Channel CRM to leverage their customer data, and a Unified Inbox to handle incoming inquiries with speed and accuracy. As a result, hotels drive 9x more ROI than traditional approaches and deliver top-notch customer service.
In a nutshell, Bookboost empowers hotels to use their guest data to deliver amazing experiences.

Company Website

To learn more, please visit our website - https://www.bookboost.io

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hotelkit is an All-in-One Hotel Operations Platform that improves internal communication and enables fast and efficient collaboration. It enables hotel teams to manage, supervise and delegate via one central point of communication. Accessible from anywhere, any time and on any device. This way internal processes become faster, easier and more efficient. The software solution is already used by 150,000 employees worldwide to simplify their daily workflows.

With hotelkit Collaboration processes such as shift handovers, repair orders or work checklists can be documented and followed up much easier. SOPs can be stored in a digital manual for everyone to review at any time and place. In addition, hotelkit Housekeeping offers the opportunity to digitize all housekeeping processes and streamline collaboration between teams.

Company Website

To learn more, please visit our website - www.hotelkit.net

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ONDA is hospitality SaaS provider that includes PMS, GDS, CMS and Booking engine. ONDA GDS has more than 30 Korean sales channels so that hotel or hotel chains can manage their sales in Korea with only one contract with ONDA. Also, ONDA’s Booking engine is fully customizable and integrated to Google hotel Service.

Company Website

To learn more, please visit our website - http://global.wave.onda.me/

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    Why attend?

    Arena International are proud to launch the International Hotel Technology Forum Middle East & North Africa, a top industry event promising two days of captivating advancements into the latest technological developments, initiatives, and thoughts from leading MENA hotel and tech experts.

    Attendees can engage in immersive keynote presentations, panel discussions, roundtables, one to one business meetings, and workshops from top C-suite industry leaders.

    The International Hotel Technology Forum is a data driven event, written in collaboration with GlobalData’s market intelligence and industry led themes.

    Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

    Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

    High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

    1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

    Key themes to explore in 2025:

    • Tech innovation
    • IT management
    • IT operations
    • Personalisation

     

    Explore the complete IHTF Collection:

     

    IHTFME 2025 - WHAT TO EXPECT?

    200+

    Attendees to meet each year

    		30+

    Exhibitors to meet each year

    		80%

    Attendees at Director+ level
    200+

    Attendees to meet each year

    		30+

    Exhibitors to meet each year
    80%

    Attendees at Director+ level

    Testimonials

    IHTF Europe 2024

    Agenda

    • 11 Feb 2025
    • 12 Feb 2025
    Expand All

    Streams

    Stream one

    Stream A

    Stream two

    Stream B

    SESSION 1 – F&B DIRECTOR’S SUMMIT

    10:15 AM

    anel Discussion: Balancing Digital and Human Touchpoints in the Restaurant – From Theory to Practice

    11 AM

    Presentation: Fostering a Healthy Kitchen Culture for Innovative Success

    11:20 AM

    Panel Discussion: Elevate Your Menu – Embrace Sustainable Dining with Plant-based Innovation, Alternative Proteins, and Farm to Fork Innovation!

    SESSION 2 – F&B DIRECTOR’S SUMMIT

    2 PM

    Panel Discussion: Transforming Your Hotel Dining – Elevate Guest Experience with Authentic Cuisine, Wellness-Focused Menus, and Tailored Culinary Experiences!

    Speakers

    Luigi Vespero
    Cluster Director of F&B Experiences, Fairmont Hotels & Resorts

    2:40 PM

    Presentation: Supercharge Your Hotel’s F&B Revenue – Unleash Dynamic Pricing, Menu Innovation, and Tech-Driven Efficiency for Maximum Profitability!

    3:20 PM

    Meet the Tech Disruptors in F&B!

    7:30 AM

    Registration

    8:20 AM

    Setting the Scene & Welcome to the Forum

    Speakers

    Nicholas Wyatt
    Head of R&A, Travel & Tourism, GlobalData

    SESSION 1: Market Trends

    8:30 AM

    Trends of Today… Trends of Tomorrow? Investigating Digital Transformation Trends in the Middle East and North Africa

    A dynamic exploration of MENA's hotel industry’s digital revolution, spotlighting AI-driven service, IoT-powered rooms, and data-fueled personalisation. Navigate regional hurdles, showcase success stories, and forecast tech trends, equipping hoteliers with tools to reshape the industry across the Middle East and North Africa.

    Speakers

    Nicholas Wyatt
    Head of R&A, Travel & Tourism, GlobalData

    8:50 AM

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    Unlock the secrets to staying ahead in today's tech-driven market. Discover how to leverage cutting-edge technologies to boost your brand's performance, outpace competitors, and drive unprecedented growth. From AI to blockchain, learn which innovations are worth your investment and how to implement them for maximum impact.

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Lijeesh Rajan
    Corporate Director of IT Strategy & Services, Rotana Hotel Management Corporation PJSC
    Nuran Kilani
    Corporate Commercial Director, TIME Hotels
    Tariq Valani
    Global Senior Vice President Support Services, Accor
    Jamey Ford
    Global Head of Engineering, Kerzner International

    9:20 AM

    Digital Disruption or Digital Delight? Current Trends in Hotel Cybersecurity

    Gain crucial insights into the latest tools and techniques employed by cybercriminals targeting hotels. Take a deep dive into cutting-edge social engineering tactics, revealing how threat actors exploit human psychology to breach your defenses. Discover state-of-the-art approaches to detect and neutralise threats before they compromise your guest’s trust. From front desk to back office, learn how to fortify every aspect of your operations against increasingly sophisticated attacks.

    Senior Representative, ThreatSpike Labs

    9:50 AM

    Refreshments & Networking Break

    10:15 AM

    Business meeting 1

    10:50 AM

    Business meeting 2

    11:25 AM

    Business meeting 3

    12 PM

    Lunch & Networking Break

    SESSION 2: The Hotel Tech Den

    2 PM

    Business meeting 4

    2:35 PM

    Business meeting 5

    3:10 PM

    Business meeting 6

    3:40 PM

    Refreshments & Networking Break

    SESSION 3: Designing Hotels of the Future

    4:10 PM

    Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

    This session will cover how data analytics revolutionise hotel energy management, slashing costs and waste. Through real-world case studies and actionable strategies, learn to optimise energy use, reduce environmental impact, boost operational efficiency in your properties, and source local products.

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Daniel Alvarez Roses
    Design and Construction Director, Earth Hotels
    Kelly Timmins
    Director Marine Animal Operations & Sustainability, Atlantis Resorts

    4:40 PM

    Integrating IT Management Systems to Managing the Journey not just the Destination

    Discover how a hotel’s external design is as important as its internal IT system design. Transform your property into a tech-savvy masterpiece without compromising its aesthetic appeal. Learn the art of concealing cutting-edge systems within architectural features through smart IT management systems. Your journey to the future of hotel design starts here!

    Senior Representative, Six Star Global

    5:10 PM

    Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

    Uncover how architectural gems can become your destination's star attraction, drawing history buffs and luxury seekers alike. Discuss how to turn centuries-old charm into 21st-century profits by seamlessly blend historical charm with cutting- edge luxury, creating unforgettable guest experiences that drive bookings through the roof. Discover the secrets of sustainable retrofitting, adaptive reuse, tech integration, and marketing strategies that respect the past while embracing the future.

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Imran Changezi
    Executive Director Hospitality Development, Diriyah Company
    Hakan Ozkasikci
    Executive Vice President, Global Design & Technical Services, Kerzner International

    5:40 PM

    Chair’s Closing Remarks

    5:45 PM

    Six Star Global Drinks Reception

    Streams

    Stream one

    Stream A

    Stream two

    Stream B

    SESSION 1 – Wellness Leaders Summit

    10:40 AM

    Panel Discussion: High Tech Wellness for High Tech Guests – Technology and AI Trends in the Wellness Industry

    11:20 AM

    Case Study – How are National Tourist Boards Supporting Wellness Tourism in Hotels?

    11:40 AM

    Panel Discussion: Uncovering Shifts in Tourist Behaviour – Is Nutrition the New Wellness Trend?

    Speakers

    Ilija Shivachev
    Director of Recreation, Ritz Carlton Bahrain

    SESSION 2 – Wellness Leaders Summit

    2 PM

    Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

    Speakers

    Maja Corridon
    Director of Spa and Recreation, Conrad Abu Dhabi Etihad Towers
    Mirza Ibracevic
    Complex Director of Recreation & Spa, Le Méridien Dubai Hotel + Conference Centre
    Mohamed Abdelsamiea
    Head of Leisure & Sports, Jumeirah Hotels & Resorts

    2:40 PM

    Case Study – Practical Applications of AI for your Wellness Portfolio

    3 PM

    Meet the Wellness Tech Disruptors

    8 AM

    Registration & Breakfast Roundtables

    Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?

    Moderator:

    Roundtable 2) Challenges with Implementing AI into Hotel Operations – Where do we Start?

    Moderator:

    Roundtable 3) How has Technology Impacted Hotel’s ESG Duty?

    Moderator:

    8:55 AM

    Welcome to the Forum

    Speakers

    Nicholas Wyatt
    Head of R&A, Travel & Tourism, GlobalData

    SESSION 1: Guest Facing Technology

    9 AM

    Case study: Check-In to the Virtual, Where Your Room Key Unlocks Both Doors… and Dimensions – An Exploration into AR, VR, and the Metaverse in Guest Facing Operations

    As AR, VR, and the Metaverse become the next global trends, take a look at implementation opportunities within the hotel industry.

    Speakers

    Amro Khoudeir
    Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor

    9:20 AM

    Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

    According to GlobalData, 78% of travelers are more likely to book with properties that offer personalised experiences, with 50% willing to share necessary personal data to promote an personalised stay (Key Trends in Luxury Travel, 2024, p.10). Discover ways technology adoption can strengthen brand image and foster customer loyalty in this evolving industry.

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Oliver Stutz
    Digital & Innovation Marketing Project Manager, Atlantis Dubai
    Amro Khoudeir
    Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor
    Mahmood Ahmed
    Head - IT Ops, Media One Hotel

    9:50 AM

    Case Study: Next Level Guest & Employee Experience, Powered by AI

    Address key challenges, present milestones and innovations to create maximum added value for guests and employees when deploying AI technology. Participate in a live demo on how you can improve your experience management.

     

    Senior Representative, Like Magic

    10:20 AM

    Refreshments & Networking Break

    10:40 AM

    Business meeting 7

    11:15 AM

    Business meeting 8

    11:50 AM

    Business meeting 9

    12:20 PM

    Lunch & Networking Break

    SESSION 2: Industry Deep Dive Panel

    1:20 PM

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    Unlock your hotel's unique edge through employee-centric technological innovation

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Elias Saad
    Hotel Manager, Gewan Hotels & Resorts
    JS Anand
    Founder & CEO, Leva Hotels
    Amila Udana Karunaratne
    Director of IT, The First Group
    Mahmood Ahmed
    Head - IT Ops, Media One Hotel
    Natalie Litowtschik
    Commercial Director, Waldorf Astoria

    2 PM

    Business meeting 10

    2:35 PM

    Business meeting 11

    3:10 PM

    Business meeting 12

    3:40 PM

    Refreshments & Networking Break

    SESSION 3: Harnessing Data and AI For Technological Excellence

    4:10 PM

    From AI Anxiety to Innovation – A Story of How Fear becomes Technological Empowerment in Hospitality

    In this uncertain new age of AI, many of us worry how our careers will be affected by this technology - how much will my job change? Will I be replaced? How will my industry look in the future? Demonstrate how embracing technological change can transform industries and create new opportunities in guest service, though a fusion of human emotional intelligence and AI.

     

    Senior Representative, Everguest

    4:40 PM

    Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

    In today's hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

    • Transform pre-arrival interactions into powerful revenue drivers
    • Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
    • Personalise experiences at scale, setting new benchmarks in guest satisfaction

    Speakers

    Ted Horner
    Owner, E Horner & Associates
    Nitesh Matlani
    Director of Rooms, Six Senses Hotels Resorts Spas
    JS Anand
    Founder & CEO, Leva Hotels

    5:10 PM

    Using AI to Think Like a Concierge

    Harnessing big-data and actionable insights to personalise advertising and make it relevant for guests. Accurately predict what customers want through data personsalisation, to get a higher share of the guest wallet.

    Senior Representative, Epteca

    5:40 PM

    Chair’s Closing Remarks

    5:45 PM

    Networking Reception

    1 PM

    A panel of the industry’s most sought-after solution providers. Set the scene with a 5-minute introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

    A panel of the industry’s most sought-after solution providers. Set the scene with a 5-minute introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

    Speakers

    Ted Horner
    Owner, E Horner & Associates

    Speakers

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    Imran Changezi
    Executive Director Hospitality Development, Diriyah Company

    Session Details:

    Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

    2025-02-11, 5:10 PM

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    JS Anand
    Founder & CEO, Leva Hotels

    Session Details:

    Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

    2025-02-12, 4:40 PM

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

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    Amro Khoudeir
    Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor

    Session Details:

    Case study: Check-In to the Virtual, Where Your Room Key Unlocks Both Doors… and Dimensions – An Exploration into AR, VR, and the Metaverse in Guest Facing Operations

    2025-02-12, 9:00 AM

    Session Details:

    Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

    2025-02-12, 9:20 AM

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    Nicholas Wyatt
    Head of R&A, Travel & Tourism, GlobalData

    Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

    Session Details:

    Trends of Today… Trends of Tomorrow? Investigating Digital Transformation Trends in the Middle East and North Africa

    2025-02-11, 8:30 AM

    Session Details:

    Setting the Scene & Welcome to the Forum

    2025-02-11, 8:20 AM

    Session Details:

    Welcome to the Forum

    2025-02-12, 8:55 AM

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    Ted Horner
    Owner, E Horner & Associates

    In 1989, he established E Horner & Associates Pty Ltd  a Consulting Practice specializing in Technology Consulting to the Hospitality Industry  and  he is  now widely respected as Australia's leading consultant in this area .

     

     

    In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body  which was established in the US  to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG .

     

    In 2004 he was the first non US person to be elected to  the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry.

    In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run  the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years.

    Has done consulting  assignments  in the following countries over the last 29  years Australia, New Zealand, Singapore, Indonesia, Sri Lanka, USA, Malaysia, Dubai, Papua New Guinea, and Fiji.

     

    Session Details:

    Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

    2025-02-11, 5:10 PM

    Session Details:

    A panel of the industry’s most sought-after solution providers. Set the scene with a 5-minute introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

    2025-02-11, 1:00 PM

    Session Details:

    Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

    2025-02-11, 4:10 PM

    Session Details:

    Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

    2025-02-12, 4:40 PM

    Session Details:

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    2025-02-11, 8:50 AM

    Session Details:

    Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

    2025-02-12, 9:20 AM

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

    View In Agenda
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    Lijeesh Rajan
    Corporate Director of IT Strategy & Services, Rotana Hotel Management Corporation PJSC

    Session Details:

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    2025-02-11, 8:50 AM

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    Hakan Ozkasikci
    Executive Vice President, Global Design & Technical Services, Kerzner International

    Session Details:

    Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

    2025-02-11, 5:10 PM

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    Tariq Valani
    Global Senior Vice President Support Services, Accor

    Session Details:

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    2025-02-11, 8:50 AM

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    Nuran Kilani
    Corporate Commercial Director, TIME Hotels

    Session Details:

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    2025-02-11, 8:50 AM

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    Daniel Alvarez Roses
    Design and Construction Director, Earth Hotels

    Session Details:

    Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

    2025-02-11, 4:10 PM

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    Oliver Stutz
    Digital & Innovation Marketing Project Manager, Atlantis Dubai

    Session Details:

    Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

    2025-02-12, 9:20 AM

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    Elias Saad
    Hotel Manager, Gewan Hotels & Resorts

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

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    Nitesh Matlani
    Director of Rooms, Six Senses Hotels Resorts Spas

    Session Details:

    Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

    2025-02-12, 4:40 PM

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    Jamey Ford
    Global Head of Engineering, Kerzner International

    Jamey Ford is the Global Head of Engineering for Kerzner International, the owner and operator of four distinctive brands - the iconic Atlantis Resorts and Residences, ultra-luxury One&Only Resorts, Rare Finds and SIRO Hotels. Jamey leads Asset & Facilities Management and Engineering for the Company across the existing collection of award-winning, globally renowned resorts and spearheads the development and implementation of MEP from standards, design and construction, through to new property openings and on to operations, ensuring the highest standards. He drives continuous innovation to fulfil the Company’s core vision of creating Amazing Experiences and Everlasting Memories for each and every guest.

    An engineering expert with over 30 years of international experience, Jamey has worked for various global hotel operators, opening and managing hotels across several continents.

    During his time at Kerzner International, Jamey has been the champion of the Global Sustainability Programme, implementing across all resorts within the portfolio while driving performance and raising awareness.

    Session Details:

    Industry Panel Discussion: Navigating Current Critical Tech Choices for Guest- Facing Hotel Success

    2025-02-11, 8:50 AM

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    Amila Udana Karunaratne
    Director of IT, The First Group
    For over two decades, I have been at the forefront of the hospitality industry's technological evolution since 2004. Originating as a digital transformation pioneer in Sri Lanka's hospitality industry, my journey spans across retail, education, and government, showcasing a consistent commitment to innovation and excellence.
    With a proven track record in IT project management, solutions delivery, and IT service management, I have orchestrated successful outcomes for complex projects and IT service lifecycles. My expertise extends to hotel pre-openings, ERP systems, CCTV security, cloud technologies, and IT infrastructure, coupled with a nuanced understanding of IT compliance and user/application support.
    Currently serving as the Director of IT - Hospitality for The First Group's hospitality portfolio, I lead strategic initiatives that define the future outcomes of the IT department. From crafting new IT strategies to streamlining operations and introducing innovative solutions that elevate our hotel operations and guest experience to managing high-performing teams, I ensure project delivery remains timely and budget-conscious. Collaborating with the corporate IT security team, I conduct risk assessments and oversee project management for pre-openings and ongoing hotel operations.
    I’m a visionary tech expert with a keen business sense, I foster innovation, implement smart spending, and provide crucial IT consulting for new builds. Currently overseeing operations for eight hotels, two Beach clubs, and five amazing upcoming projects, including the iconic Ciel Tower, the tallest hotel in the world.

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

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    Mahmood Ahmed
    Head - IT Ops, Media One Hotel

    Session Details:

    Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

    2025-02-12, 9:20 AM

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

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    Kelly Timmins
    Director Marine Animal Operations & Sustainability, Atlantis Resorts

    Session Details:

    Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

    2025-02-11, 4:10 PM

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    Natalie Litowtschik
    Commercial Director, Waldorf Astoria

    Session Details:

    Industry Panel Discussion: Empowering Your Team, Elevating Your Brand: How Tech-Savvy Staff Drive Hotel Differentiation

    2025-02-12, 1:20 PM

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    Turab Saleem
    Partner - Head of Hospitality, Tourism & Leisure - MENA Knight Frank Middle East
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    Bryanne Tait
    Global Senior Director Sustainability, Jumeirah Hotels & Resorts
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    Maja Corridon
    Director of Spa and Recreation, Conrad Abu Dhabi Etihad Towers

    Maja Corridon is the Director of Spa and Recreation at Conrad Abu Dhabi Etihad Towers, a position she assumed in April 2024 after leaving Marriott Resort Palm Jumeirah, Dubai.
    In her current role, she oversees the day-to-day operations of the 13 treatment room spa and recreation facilities, ensuring exceptional guest experiences while driving revenue and operational success. She also plays a key role in strategic planning, budget management, and staff development.
    Before joining Conrad Abu Dhabi, Maja was the Director of Spa & Recreation at Marriott Resort Palm Jumeirah. Dubai, where she oversaw the spa's operations, including gym facilities, the kids club, and pool and beach services. This role involved supervising the overall performance of these diverse areas, ensuring they aligned with the resort's high standards, and contributing to the resort's financial success. During her tenure at Marriott, she achieved significant milestones, including leading the pre-opening team and consistently surpassing revenue and performance targets.
    She also contributed as a Marriott International EMEA Guest Experience Advisory Board Member for Abu Dhabi-based spas.
    Maja brings extensive international experience, having worked in the USA, Middle East, and the Balkan Peninsula. Her journey into the spa industry began in Kuwait, where she started a small day spa that grew into a successful beauty retreat. She holds a B.A. from the College of Architecture at the University of Sarajevo and an Esthetician license from Denver, Colorado, USA.

    Session Details:

    Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

    2025-02-12, 2:00 PM

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    Luigi Vespero
    Cluster Director of F&B Experiences, Fairmont Hotels & Resorts

    In a career spanning 25 years in the hospitality industry, Luigi brings with him extensive experience in culinary management and a passion for delivering exceptional dining experiences.
    With a dynamic background, Luigi has honed his skills alongside renowned chefs with Michelin awards, including working at Gordon Ramsay Holdings in London, where he served as Senior Chef de Partie. His leadership journey continued as Director of F&B and Culinary Operations at the Waldorf Astoria, DIFC, Dubai in 2021, and as Cluster Head Chef at Jumeirah Emirates Towers in 2013 to 2016. Notably, Luigi also held the esteemed position of Group Director of F&B at Gargash Group in 2023, overseeing a diverse portfolio of brands across the UAE and UK, including The Artisan, Weslodge Saloon, Hotel Cartagena, and Farzi.
    Throughout his career, Luigi has garnered significant recognition for his culinary success, earning accolades such as The Power List 'Executive Chef' in Hotelier Middle East 2021, and Most Commented Executive Chef of the Year in Hotelier Middle East 2020. Additionally, he has been honored with the Culinary Excellence Award in Hospitality Middle East 2019 and named Chef of the Year in BBC Good Food Middle East 2018, among numerous other prestigious awards. With his unparalleled expertise and distinguished track record, Luigi Vespero is set to make a lasting mark as the Cluster Director of Food and Beverage Experiences at Fairmont Dubai Sheikh Zayed Road, Ajman, and Fujairah.
    As a dynamic leader, Luigi is committed to fostering a culture of excellence among staff members, ensuring that every guest experience surpasses expectations. He will oversee all aspects of F&B operations, innovative revenue strategies, and crafting seasonal offerings that resonate with the community's palate.
    Luigi Vespero, with his visionary leadership and profound expertise, will play a pivotal role in propelling the hotels' F&B department towards new horizons of culinary innovation, guest satisfaction and operational excellence. His unwavering commitment to culinary excellence, coupled with his ability to oversee various aspects of F&B operations, positions him as an invaluable asset in steering Fairmont Hotels towards continued success.

    Session Details:

    Panel Discussion: Transforming Your Hotel Dining – Elevate Guest Experience with Authentic Cuisine, Wellness-Focused Menus, and Tailored Culinary Experiences!

    2025-02-11, 2:00 PM

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    Mirza Ibracevic
    Complex Director of Recreation & Spa, Le Méridien Dubai Hotel + Conference Centre

    Session Details:

    Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

    2025-02-12, 2:00 PM

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    Ilija Shivachev
    Director of Recreation, Ritz Carlton Bahrain

    Director of Leisure, Memberships, and Marina at The Ritz-Carlton, Bahrain, where he manages a diverse range of wellness, nutrition ,marina and child care services. His portfolio also includes sports tourism and the organization of special wellness events, ensuring that guests experience a holistic and luxurious approach to well-being. Ilija is known for integrating personalized fitness programs, children facilities, nutritional and recovery treatments into the spa experience, offering comprehensive wellness solutions.

    With over a decade of experience in the Middle East, Ilija has developed a deep understanding of the region's luxury hospitality market. He previously served as Head of Recreation at The Ritz-Carlton, Abu Dhabi, where he enhanced the resort’s offerings with a focus on wellness and elite professional services. His career also includes significant roles at Dubai Lifestyle Hotels, Rosewood Abu Dhabi, and The Abu Dhabi Edition, where he crafted unique wellness, sports tourism, and recovery experiences.

    Born in Skopje, Macedonia, Ilija discovered his passion for wellness, nutrition early in life, which has shaped his personal and professional journey. His ability to create innovative wellness journeys ; combining fitness, nutrition and recovery programs—has positioned him as a leader in guest well-being, contributing to the biggest and world-class standards of The Ritz-Carlton, Bahrain that counts more than 2500 members.

    Session Details:

    Panel Discussion: Uncovering Shifts in Tourist Behaviour – Is Nutrition the New Wellness Trend?

    2025-02-12, 11:40 AM

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