A dynamic, people focused leader with experience of launching and growing a scale Commercial Lending business driving rapid business growth via execution of a clear strategy.
Has a significant breadth of experience to draw on having undertaken a wide range of roles ranging from compliance, AML, operations, strategy and transformation at both leading professional services, (Big-4 and boutique consultancy) and industry firms.
Dominique is an innovation-driven executive with deep experience designing, operationalizing and executing growth and customer-centric strategies across business units of Moody’s Corporation, a $6.2B Fortune 500 Company.
Dominique is currently Moody’s Analytics Head of Customer Experience, obsessing on improving customer experience at scale for more than 15,000 accounts.
A few recent accomplishments include:
- Transformed Moody’s Analytics to double revenues within five years through organic growth and acquisitions.
- Achieved 10% increase in key segments’ sales through cross-selling and higher retention rates.
- Improved customer digital engagement and Net Promoter Score (+5-10 points).
Conrad Ford is Chief Product & Strategy Officer at Allica Bank (www.allica.bank), named by The Sunday Times as the UK’s fastest-growing company, and by Deloitte as the UK’s fastest-growing fintech firm ever. Backed by TCV – investors in the likes of Netflix, Revolut and Spotify – Allica is reimagining banking for established SMEs with the latest technology. Previously Conrad was sole founder of Funding Options – a fintech listed in the 2022 FT1000 ranking of Europe’s fastest-growing firms – that latterly sold to leading neobank Tide.
*Investment Banking (28+ years and several 1000 meetings with CEOs and CFOs) *Management (17+ years in UK, EMEA, US and Global roles) *Author (Theme Investing, Innovation, Future of Work, Education, Digitisation) *Speaker *Qualified Executive Coach *L&D *Recruitment *Product Management *Sales *Capital Raising *Fund Management *Investment Analyst *Charity
Ed is a specialist in Data, Analytics, Innovation, Strategic Transformation and Cultural Change. He is Head of the FCAs Advanced Analytics function and Data Science Units. Prior to the FCA he was a Manager in Accenture’s Financial Services Change practice
Kanika heads up digital content and strategy at Australia and New Zealand Bank, Australia across the Personalisation Service Delivery and Digital Sales Experience portfolios.
She has been a customer-centric, digital-first advocate for over 17 years with three end-to-end digital transformation projects that she’s led and her recent experience in delivering personalised customer experiences across a number of digital channels.
She leads agile teams on digital strategy, content design, information architecture, customer experience and journeys, SEO/SEM and digital best practice along with innovation. She helps bridge the gap between business requirements and customer needs.
She’s also been an industry mentor with the Royal Melbourne Institute of Technology Australia and a keynote speaker at various conferences on digital innovation, changing behaviours and seamless customer experiences.
Emma is is responsible for the development and performance of Allica’s growing UK network of Business Relationship Managers and further accelerates the Bank’s focus on restoring relationship banking to SMEs. Emma joined Allica from Allied Irish Bank (GB) where she led their team of relationship managers in the South East. Prior to this, Emma held a number of senior roles at Lloyds Banking Group. Allica is the only fintech challenger bank in the UK dedicated to providing a full range of credit and payment services to established, growing SMEs – combining proprietary technology and experienced local relationship managers to provide great customer experience
A successful hands-on team lead and product owner using agile principles for successful delivery. Has worked in multiple financial organisations and different regions undertaking development, business analysis and project management tasks. Operates at the intersection of the business and the technology leveraging the domain knowledge. Has experience with different asset classes (equities, equity derivatives, rates) and both buy and sell sides. Worked on multiple applications covering different aspects of the banking business (manual trading, automated market making, algorithmic trading strategies, risk, analytics and surveillance).Passionate about User Experience and Design. Knows what good looks like
Shawn Courts has 8 years of experience in pulmonary and nasal product development. His current role at Recipharm is to provide technical guidance to customers and Recipharm’s Operations, Commercial, and Business Development teams. Prior to Recipharm, Shawn worked at Catalent Pharma Solutions for 6 years as an Inhalation Scientist. While at Catalent he was involved in many roles, including but not limited to Manufacturing, Quality Control, Quality Assurance, Deviation Management, and Research and Development.