Archives: Speakers

A stalwart and mainstay of the contact centre industry almost his entire career, Alex Clay has a genuine passion for helping organisations unlock the full potential of their customer engagement and operational platforms. From his experiences as a customer agent to supervisor, then project and technical consultant, Alex has delivered real value from modernisation programs, upgrades and migrations from old to new platform with minimum disruption and maximum results.

Lightbox Wealth CEO and co-founder Phil Watson is an investment executive and entrepreneur focused on helping family offices, wealth managers, and institutional investors make better investment decisions through technology, governance, and data intelligence. Formerly a Managing Director at Citi, Phil held senior leadership roles spanning investment strategy, innovation, and client solutions, including serving as Global Head of the Investment Lab and Chief Innovation Officer within wealth management.

Phil now leads Lightbox Wealth, a firm dedicated to delivering “simpler, smarter, safer” investment decisioning capabilities through its Optimised-CIO platform. His work focuses on combining institutional-grade governance, portfolio analytics, AI, and decision architecture to support family offices and professional investors in navigating increasingly complex markets.

A regular speaker on wealth management, AI, and investment governance, Phil is passionate about transforming how investment organisations operate – moving from fragmented reporting toward proactive, intelligent decision environments.

Junior is an award-winning executive coach, facilitator, and experienced ERG leader with over 18 years’ experience in the financial services industry and leadership.

He works with senior leaders, and individuals from the global majority to unlock their potential and excel in their careers.

He is also a peer mentor for the NHS, and community volunteer for African Rainbow Family, supporting LGBT people seeking asylum and refugees with access to healthcare and navigating life in the UK.

Junior hosts the annual Black Voices in Coaching Research Conference and has spoken at large scale events globally.

He applies an inclusive lens to all that he does, promoting a culture of acceptance without exception, tackling systemic barriers, cultural intelligence, and unconscious bias – and has been listed on the INvolve Role Models list for the past three years and recognised in the LGBT Awards, Ethnicity Awards and most recently the Black Talent Awards.