Archives: Speakers

Ian has over twenty years of experience in the field of insight.  Having begun his career with Behaviour & Attitudes in Dublin, he moved client-side with Royal Bank of Scotland in 2011.  Over his time with the bank he has worked across a number of strategic roles, in functions and operations environments.  He is currently Head of Insight Operations at NatWest, tasked with improving the capability, tooling, and future focus of insight at the Group.

Thomas started his career at Baxter Biosciences (later Baxalta) where he worked in the External Manufacturing and Supply group managing fill/finish CMO’s. Thomas took a role at Vetter Pharma as a Customer Project Manager responsible for early phase clinical tech transfers. Thomas then worked for Kite Pharma’s Supply Chain group managing critical raw material suppliers. He then joined ArsenalBio where he is leading the Strategic Supply Chain group responsible for managing clinical supply and production planning.

Dastan is an experienced senior professional with a founder and a bias for action mentality. Proven track record of success leading projects in technology, large infrastructure, industrial IoT, organisational digital transformation, finance, strategic investments planning and foresight. An excellent problem solver with strong analytical, negotiation and interpersonal skills. Fluent in English, Russian, Kazakh and a good level of French.

He is interested in Digital Transformation, Robotics, AI, Quantum Computing as well as Energy Transition and Climate Change initiatives, especially in R&D. Regularly follows the topic of how Climate Change could affect corporate valuations and how corporations should make investments in sustainable initiatives.

Sarah Marin is Chief Customer Officer at the Financial Services Compensation Scheme (FSCS) – the UK’s statutory compensation scheme for customers of authorised failed financial firms.

Responsible for ensuring that FSCS is known and trusted for its financial protection through outstanding customer experience, Sarah oversees planning and preparation for all types of financial services failure, ensuring customers are paid compensation promptly and efficiently.

Sarah has over 20 years’ experience in customer-centric operational leadership and transformational change across multiple sectors, including telecommunications, travel and events, learning and financial services. She first joined FSCS in February 2020 as Head of Operational Support, and was later appointed Chief Customer Officer in February 2021.

Between 2006 and 2020 Sarah held a number of roles at Capita PLC, including Chief Operating Officer at Knowledgepool and Director of Operations at Capita Travel and Events.

A dynamic, people focused leader with experience of launching and growing a scale Commercial Lending business driving rapid business growth via execution of a clear strategy.

Has a significant breadth of experience to draw on having undertaken a wide range of roles ranging from compliance, AML, operations, strategy and transformation at both leading professional services, (Big-4 and boutique consultancy) and industry firms.

Dominique is an innovation-driven executive with deep experience designing, operationalizing and executing growth and customer-centric strategies across business units of Moody’s Corporation, a $6.2B Fortune 500 Company.

Dominique is currently Moody’s Analytics Head of Customer Experience, obsessing on improving customer experience at scale for more than 15,000 accounts.

A few recent accomplishments include:

• Transformed Moody’s Analytics to double revenues within five years through organic growth and acquisitions.
• Achieved 10% increase in key segments’ sales through cross-selling and higher retention rates.
• Improved customer digital engagement and Net Promoter Score (+5-10 points).

*Investment Banking (28+ years and several 1000 meetings with CEOs and CFOs) *Management (17+ years in UK, EMEA, US and Global roles) *Author (Theme Investing, Innovation, Future of Work, Education, Digitisation) *Speaker *Qualified Executive Coach *L&D *Recruitment *Product Management *Sales *Capital Raising *Fund Management *Investment Analyst *Charity