Stephen Kennedy

Stephen Kennedy heads the EMEA solutions team for eGain.  Working with eGain’s customers and prospects, he helps clients understand the benefits that can be obtained with a successful eGain implementation. Stephen started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a Pre-Sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits.

Vineeth Purushothaman

Vineeth has a strong background in using technology to maximise global commercial impact of hotel distribution, marketing and sales strategies. Vineeth currently head Distribution & Commercial Planning for Wyndham Hotels & Resorts in EMEA – and absolutely love the fast-paced environment of Wyndham and the world of online distribution.

Dario Artiola

Over 10+ years experience in the hospitality industry Dario has become a revenue expert, working in different companies, and has lived abroad in many European cities, from Milan to Wien and from Brussels to Madrid. Dario is currently Director of Revenue Performance at Radisson Hotel Group, responsible for the results of 150+ hotels together with 50 revenue managers and specialists. From April 22, Dario has been admitted to the Global Executive MBA ( worldwide ranking: 34# Financial Times/ 23# The Economist) of the prestigious WU Executive Academy in Wien, a double master degree in partnership with Carlson University in Minneapolis. Dario’s lifetime passions are Football, Formula 1, cinema and currently, he is very passionate about cyber security and data protection.

Gabor Kelemen

Gábor Kelemen has over 15 years of experience in IT management, primarily in the hospitality industry, with a focus on multi-country and multi-brand hotel operations. As the Director of Information Technology at Danubius Hotels and Ensana Hotels, he is responsible for defining and implementing the IT strategy for both brands, ensuring alignment with business goals and industry trends.

His work emphasizes enhancing guest experiences, improving operational efficiency, and supporting sustainability initiatives. Key areas of focus include cloud-based solutions, digitalization, mobility, and security. Gábor has contributed to projects such as online check-in systems, payment integrations, and the implementation of key hospitality systems like PMS, CRS, and RMS.

Before his current role, he worked with Accor Hotels, managing IT operations across several Central and Eastern European countries. His responsibilities included overseeing hotel openings, leading IT reorganizations, and managing daily operations in diverse environments.

Gábor is experienced in project management, vendor relations, and team leadership, with a hands-on approach to implementing practical solutions that meet business needs. His work consistently supports the integration of modern technologies into traditional hospitality settings, ensuring both scalability and reliability.

At industry events, Gábor shares insights on digital transformation, technology adoption in hospitality, and creating service-oriented IT ecosystems that benefit both guests and operational teams.

Alexandre Pereira

Alexandre is an experience director of revenue and passionate about the hotel industry with expertise across revenue, e-commerce, channel management, social media marketing, reservations and more.

Roberto Gobo

Roberto Gobo is the Director of digital strategy and technology in Valamar Riviera, the largest and leading tourism company in Croatia (7,000 employees), which – in its 61 hotels, resorts, camping sites – can simultaneously accommodate 58.000 guests. Roberto is highly technical, dedicated and result oriented senior software director with a successful track record in the sourcing and delivery of software projects, complex products and data services launches for Enterprise Clients. He has worked as Developer, Technical Lead, Architect, Delivery Manager, Director (in the USA, Ireland, India, Austria, Slovenia, Croatia) with HP, Vodafone, Mobitel, BT, O2, Danieli etc. in delivering outsourced software projects, setting up outsourced operations, improve development process, developing new products and introducing release process into organizations. His main focus in Valamar is digital strategy and transformation of the company, future software architecture, technologies and delivery of strategic digital projects. Roberto’s interests are enterprise architecture, emerging technologies, real time data streaming, Data platforms and adoption of AI/ML.