- OTA perspectives on future trends shaping the hotel industry
- Sharing insights for competitive pricing, consumer behaviours, and travel service integration
- Embracing social media and other distribution platforms for travel and tourism
- Plan ahead: Preparing for travel agent M&A activity
- Assessing current CRS and Channel Manager applications for working with partners
- The next steps OTA-hotelier collaboration
Archives: Agenda
CHECK OUT: Close of Conference
Lunch, Networking & Prize Draw
Business meeting 10
Business meeting 11
Business meeting 12
PART 5 OF THE GUEST JOURNEY: ON THE HORIZON – LOOKING TO THE FUTURE
Morning Refreshments & Networking Break
Interactive Roundtables Discussions
Attendees can join 2x 30-minute discussions from a selection of topics led by industry experts.
1. Short-term Property Rentals Expansion: A Viable Option for Hoteliers?
From check-in to check-out, tech-savvy properties remove the staff from a seamless guest experience. Hear about learnings and successes from an entirely self-serving stay delivering personal touches and up-selling opportunities from afar
Ivana Tagliamonte, Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker
2. Experiential Hospitality for Hoteliers of the Future
Guests travel to have unforgettable in-destination experiences, and hoteliers who recognise this see stronger core revenues through higher-spending guests, longer stays and better reviews
Fran Kauzlaric, Chief Commercial Officer, Turneo
Matija Marijan, Chief Executive Officer, Turneo
3. Do Digital Experiences & AI Foster Loyalty Better than Human Interaction?
From booking to check-out, guests can now breeze through their hotel stay without ever saying “hello” to a single staff member. AI and automation are redefining convenience—but does that mean stronger guest loyalty or just faster service?
Erlendur Steinn Gudnason, Co-founder & COO, Sweeply
SPOTLIGHT: Tech-Driven Wellness: Advancing the Medical Spa Experience
- Understanding the Medical Spa IT Landscape
- Accommodating to specialized needs vs. standard solutions
- Complying with legal and regulatory requirements
- Leveraging guest profiles for personalised offerings
- Future Trends in Medical Spa Technology