- Set the Stage: Defining the Digital Transformation Goals
- Know the Guests: Understanding What They Expect
- Map the Journey: Analyzing the Current Processes
- Choose Champions: Pick the Right Partners to Elevate the Guest Journey
- Test & Learn: Piloting Solutions Before Full Roll-Out
- Measure What Matters: Tracking KPIs for Continuous Improvement
- Digitise guest touchpoints to extend hospitality into the digital realm
- Automate upsells revenue by promoting upgrades and add-ons digitally
- Give guests readily available information on your property’s amenities and services right on their own mobile device
- Deploy AI text, chat, and calls to automate and personalise communications with guests
- Protect revenue by defending against fraud and chargebacks and reducing payment costs
- Industry-start up collaboration for robust tourism ecosystems
- Generating resilient eco-solutions for sought-after tourist destinations
- Developing indicators for monitoring sustainability management
- Accelerating net-zero progress with data and AI
- Strategies for a greener future
- Tech takeover? Concerns of traditional roles being replaced by digital technology
- Endless opportunities for enhancing guest and staff experiences
- Supporting, not replacing: Reducing workloads for existing staff
- Tech enabling profit-driven and efficient task allocation
- Foreseeing functionality errors and needs for manual input
- New goals, new roles: The introduction of job roles to support advancing technology strategies
- Kickstart your AI Journey: Setting off on the right foot with the AI Governance Framework
- Navigating data regulation compliance
- The key to AI decision-making: Weighing up the pros and cons of ESG innovation
- Preparing for emerging cyber security threats across hotels & supply chains
- Skipping the queue with seamless guest check-ins
- Faster, frictionless arrivals enabling more memorable experiences
- Empowering teams with tools that enhance, not replace, guest interactions
- Apple & Google Wallet Keys: A gateway to redefining convenience, security, and guest autonomy
- Identifying new tools needed for automating staff processes
- Achieving standardisation across all major global systems with a single cloud-based solution
- Incorporating “champion” representatives across properties during project development
- Uplifting team attitudes towards new systems
- Leveraging system data for the best outcomes across properties
