Archives: Agenda

• Need for greater coordination among global authorities for synchronised responses and initiatives
• Establishing principles for national and cross-border data governance
• How can financial services facilitate greater collaboration among national regulatory bodies? Where are the challenges?

Generative AI is predicted to transform almost every role and industry. Yet the technology also exposes users to the major risk of AI hallucinations. Howie Epstein, Director of Product Management at LexisNexis, will outline four steps for organizations to mitigate this risk and make Generative AI’s outputs more accurate, relevant, and trustworthy.

• How can AI support revenue generating activities?
• Driving efficiency gains VS driving alpha
• Using Generative AI as a co-pilot to free up time and resources for higher-value activities

Speaker, Schroders

• Enhancing underwriting models with behavioral insights from Open Banking data
• Identifying customer needs, demographics, and spending trends for tailored product strategies
• Leveraging Open Banking and AI to refine retail marketing and customer segmentation
• Building stronger customer connections and opening new industry opportunities through AI-driven insights

• How to embed AI into your existing CX stack without disruption
• Real-world FS proof points: Rabobank and beyond
• The Assist → Hybrid → Agentic roadmap explained simply
• Building trust: governance, compliance, and security at scale
• Actions to accelerate adoption and show ROI in 90 days

• Exploring commonalities across financial crime and fraud detection and prevention and how financial services can adapt their strategies
• Leveraging data and AI for a holistic financial crime and fraud risk assessment
• Integrating AI into financial crime system capabilities to improve effectiveness
• Monitoring evolving business financial crime and fraud risks

• How can AI play a part in claims processing and enhance CX via chatbots and digital platforms?
• Key challenges in underwriting and claims handling
• The Big 3: Silos, biases and hallucinations
• What frameworks does Insurance need to digitally develop?Yanna Winter