- The “Logistical Tax”: Quantifying how travel and site-visit frequency lead to the 30% industry-average dropout rate.
- Breaking Geographic Barriers: How Direct to/from Patient Logistics and a Global Network of Mobile Clinicians can be leveraged to extend the reach of investigator sites.
- Accelerating Time-to-Market: Real-world case study demonstrating how empathy-driven services translate into positive ROI.
Archives: Agenda
Morning refreshments and networking break
Strategic outsourcing redefined: Taking a holistic approach to propel innovation
- Foster seamless integration with a collaborative framework and culture
- Establish scalable, agile frameworks for both near-term and long-term growth
- Maximize FSP value: real-world examples of success
Fireside Chat: Incorporating patient perspective in clinical development
- Sharing patient experience through clinical trial case study examples
- Considering hurdles and barriers for participants and what could be improved
- Streamlining patient involvement, communication and processes to remove patient burden
- Using technology within trials: when it helps or hinders
INTERATIVE FIRESIDE CHAT: Creating Vendor Synergy: Lessons Learned in Communication, Collaboration, and Alliance-Building
Reserved for ICON
Implementing decentralised elements without creating integrity and safety gaps
Selecting which activities can move remote without compromising control
Governing telehealth, home visits, and local HCP models
Tightening delegation, training, and deviation handling
Awards Drinks Reception
Beyond Knowledge: The Human Skills That Will Define the 2026 Firm
- Knowledge is now a commodity: why the winning firms hire for mindset and learning agility, not just qualifications and “modules.”
- The 3 human capabilities AI can’t replace: interpretation (sense-making), relationship intelligence (trust), and judgement (ethics/accountability).
- Rethinking development for 2026 leaders: building these skills deliberately so talent can lead clients and teams in an AI-accelerated firm.
From Relationships to Revenue: The CRM Advantage
- CRM as an AI revenue engine: moving from a contact database to “client telemetry” that continuously monitors signals from practice/audit systems.
- Automatic opportunity detection: surfacing cross-sell/advisory needs (e.g., ESG, R&D tax) from existing client data, before partners go looking.
- Solving the doer-seller bottleneck: a blueprint for scalable business development that reduces reliance on partner time and replaces cold outreach with automated, timely engagement.
Senior representative, Fibre CRM