Archives: Agenda

APAC Hospitality Tech Outlook: Investment, Innovation, and the Intelligence Era

  • This data-led keynote explores where Asia-Pacific stands and where it’s heading as technology reshapes the hospitality landscape. Backed by GlobalData’s proprietary datasets and forecasts, the session benchmarks APAC’s trajectory against global trends and reveals the opportunities, risks, and trends defining the sector’s next phase.
    • Benchmarking APAC’s digital maturity and innovation adoption against global markets
    • Where tech investment is accelerating – from AI and automation to personalization and sustainability tech
    • Examining workforce and job market trends to reveal where digital transformation is creating new capabilities and gaps
    • Identifying macroeconomic drivers, risk factors, and regional growth hotspots shaping the next 3–5 years
    • What the data tells us about hospitality’s next intelligence-driven evolution

Panel Discussion: Enhancing Guest Personalisation – How Much More Detailed Can It Get?

  • Make every guest feel like a VIP. From digital convenience to tailored experiences, hotels are redefining what true personalisation means. This session explores how hospitality leaders are elevating service standards, using technology, and rethinking the guest journey to deliver seamless, memorable stays.
    • From digital keys to in-room entertainment: How hotels are integrating technology to create frictionless, guest-centric experiences
    • BlendIng wellness, dining, and lifestyle experiences to drive deeper emotional connection and loyalty
    • How data-driven insights are shaping personalised service delivery without losing the human touch
    • Balancing operational efficiency with authentic, individualised experiences
    • Redefining guest loyalty in an era where personalisation extends beyond the hotel stay

Bridging the Gap Between Hotel Innovation and IT Reality

Discover how hoteliers can align digital aspirations with real-world IT capabilities. ANTlabs shares its Hospitality 2.0 framework — showing how smarter connectivity, guest recognition, and seamless experiences can turn technology into a true driver of hospitality excellence.

Panel Discussion – Redefining Ancillary Revenue: Using Tech, Data & Personalisation to Maximise Guest Value and Experience

  • What does ROI really look like when tech enables smarter, guest-centric ancillary strategies?
  • Utilising guest data to curate personalised offers and seamless upsells
  • The tech stack behind modern ancillary services: from AI-driven F&B recommendations to integrated wellness bookings
  • How reimagining ancillary services through a digital lens can unlock new revenue streams and elevate brand loyalty