Moderator: Ted Horner, Owner, E Horner & Associates
Archives: Agenda
Panel Discussion: Automation in Hospitality: Frictionless Journeys or Digital Overload?
- When do guests want human vs. digital service?
- Managing omni-channel engagement without fatigue
- The future of the lobby
Moderator: Ted Horner, Owner, E Horner & Associates
Keynote Panel Discussion: From Tech Stack to Guest Delight: Tech Buying Decisions for Extraordinary Guest Experiences
- Real-world experiences in choosing technology solutions, cut through the complexity and share how hoteliers are f inding the right tech for their guest’s needs.
- How different hotels balance their budgets against must-have features
- What makes implementation successful (and what to avoid)
- Ways to ensure staff can actually use the technology effectively
- How to measure if you’re getting value for money
Moderator: Ted Horner, Owner, E Horner & Associates