International Hotel Technology Forum Asia 2024 (AHTF)

Join us for the International Hotel Technology Forum Asia, for 2 days of exclusive content, one-to-one business meetings, industry-led case studies and unprecedented networking.

12 - 13

November

2024
  • Pan Pacific Singapore
  • Complimentary
  • Why attend?
  • Agenda
  • Speakers
  • Plan Your Visit
  • Sponsors
  • Contact Us
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Why attend?

WHAT TO EXPECT FOR 2024?

Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

IHTF 2023

Agenda

  • 12 Nov 2024
  • 13 Nov 2024
Expand All

7:30 AM

Registration & Collection of Meeting Schedules & Refreshments

8:30 AM

Setting the Scene & Welcome to the Forum

8:40 AM

Panel Discussion: Driving Guest Convenience Through Personalisation

  • Discuss best use cases and opportunities for improving guest satisfaction
  • Examine possible challenges faced when delivering personalised experiences
  • Deliver seamless integration of personalisation across all touchpoints and strike a balance between high-tech and high-touch experiences

Speakers

Carl Wee
Vice President, Technical Services, Wyndham Hotels & Resorts

9:10 AM

Reserved for Epteca

9:40 AM

Coffee and Networking Break

10:10 AM

Business Meeting 1

10:45 AM

Business Meeting 2

11:20 AM

Business Meeting 3

12:10 PM

Leveraging Technology for New Storytelling in Hospitality Marketing

  • Discuss real life examples of how storytelling can enhance your brand’s identity and customer perception
  • Examine ways in which marketing can create unified messages as different customer journey touchpoints
  • Answer the question- is storytelling a must-have for lifestyle hotel marketing?

Speakers

Mohamed Shafraz Hafiz
Director of Digital Technology & Marketing, Pulse Hotels & Resorts

12:30 PM

Vendor

12:50 PM

Lunch & Networking

1:50 PM

Business Meeting 4

2:25 PM

Business Meeting 5

3 PM

Business Meeting 6

3:30 PM

Coffee and Networking Break

4 PM

Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

  • Analyse key technology growth opportunities to transform your brand
  • Discuss what guests truly want and how we can start integrating this into our toolkit
  • Emphaise the uniqueness for effective personalisation strategy for rebookings
  • Answer the question- is it possible to be unique in such a competitive market?

Varun Whig, Vice President Revenue Strategy, Capella Hotel Group
Reserved for Agilysys

Speakers

Varun Whig
Vice President Revenue Strategy, Capella Hotel Group

4:30 PM

Reserved for Danmagi

5 PM

Reserved for GlobalData

5:20 PM

Closing Remarks

5:25 PM

Networking Drinks Reception / Gala Dinner

8 AM

Registration & Collection of Meeting Schedules & Refreshments

8:30 AM

Setting the Scene

8:40 AM

Case study: How is the Marina Bay Sands revolutionising the hotel technology industry?

  • Examine how the infamous Marina Bay Sands is creating a Smart digital guest experience through technology advancement.
  • Discuss how the implementation of smart rooms and mobile apps can lead to increased guest satisfaction, but also operational agility with efficiency
  • Understand how to strike a balance and coexist with technology and human interaction

Speakers

Ritesh Jain
Associate Director, Marina Bay Sands

9 AM

Vendor

9:20 AM

Coffee and Networking Break

10 AM

Business Meeting 7

10:35 AM

Business Meeting 8

11 AM

Business Meeting 9

11:40 AM

Panel Discussion: How can hotels market for responsible sustainability?

  • According to GlobalData (Consumer Survey, Q2 2023), 22% of Gen X, 27% of Millennials, and 25% of Gen Z strongly agreeing that their loyalties lie with more sustainable brands- can marketing push their sustainability credentials to show themselves to be a sustainable brand?
  • Should a brand put emphasis on their technological input on sustainability, or should we focus on steering our guest’s sustainable choices?
  • How do we bridge the gap between customer satisfaction and our hotel’s environmental mission?
  • Can marketing techniques be used to promote a guest’s sustainable considerations?

Speakers

Mohamed Shafraz Hafiz
Director of Digital Technology & Marketing, Pulse Hotels & Resorts

12:10 PM

Vendor

12:30 PM

Lunch & Networking

1:30 PM

Business meeting 10

2:05 PM

Business meeting 11

2:40 PM

Business meeting 12

3:10 PM

Coffee and Networking Break

3:45 PM

Future-Proofing the Modern Hospitality Payments System

  • Analyse the existing landscape and projected trajectory of digital payment methods within the hospitality industry
  • Discuss seamlessly integrated payment workflows, automated solutions that streamline processes, and the adoption of open APIs that enable interoperability and innovation
  • Examine the role of AI in payments for improved safety and work place efficiency

4:05 PM

Vendor

4:25 PM

Panel Discussion: Looking to the Future of Technology and Hospitality: What Can We Expect?

  • Discuss key future trends that could impact the industry
  • Take a look at Augmented Reality, Virtual Reality, Generative AI, and Voiced-Based Assistants
  • Assess how deploying new technologies integrated with existing tech stack
  • Technology advancement with greater security and compliance

Ritesh Jain, Associate Director, Marina Bay Sands

Reserved for FutureLog 

Speakers

Ritesh Jain
Associate Director, Marina Bay Sands

4:55 PM

Closing Remarks

5:10 PM

Conference close

Alternative sessions

Harnessing Blockchain Technology for a Safe and Streamlined Booking and Payments Process

  • Discuss Blockchain as a foundation tool for operational efficiency and guest experience
  • Explore the role Decentralised Booking Platforms have on securing and enabling transactions without intermediaries
  • Consider the transformations AI can have with Blockchain to provide accurate guest data

Bridging the Language Divide: The Role of AI in Translation for Hotels and Tourism

  • Discuss how Generative AI can improve guest satisfaction within language translation for the full travel experience
  • Examine opportunities for Gen AI integration in your business
  • Answer the question: Could Language AI translation attract international guests?

Integrating Virtual Reality and Augmented Reality into your Marketing Toolkit

  • Examine the next big technological advancement that could revolutionise the hotel industry
  • Emphasise how AR and VR can contribute to booking and rebooking success
  • Discuss the steps to take to integrate AR and VR into your tech stack

Digital Disruption or Digital Delight? Cybersecurity in the hotel industry

  • Discuss how cybersecurity is growing threat within the hotel industry
  • How do we start surveying which technology will start to affect your security?
  • Examine initiatives to boost guest personalisation whilst protecting guest data

Speakers

Select a speaker to learn more

Back
Carl Wee
Vice President, Technical Services, Wyndham Hotels & Resorts

Session Details:

Panel Discussion: Driving Guest Convenience Through Personalisation

2024-11-12, 8:40 AM

View In Agenda
Next speaker
Back
Mohamed Shafraz Hafiz
Director of Digital Technology & Marketing, Pulse Hotels & Resorts

Session Details:

Leveraging Technology for New Storytelling in Hospitality Marketing

2024-11-12, 12:10 PM

Session Details:

Panel Discussion: How can hotels market for responsible sustainability?

2024-11-13, 11:40 AM

View In Agenda
Next speaker
Back
Varun Whig
Vice President Revenue Strategy, Capella Hotel Group

Session Details:

Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

2024-11-12, 4:00 PM

View In Agenda
Next speaker
Back
Ritesh Jain
Associate Director, Marina Bay Sands

Session Details:

Panel Discussion: Looking to the Future of Technology and Hospitality: What Can We Expect?

2024-11-13, 4:25 PM

Session Details:

Case study: How is the Marina Bay Sands revolutionising the hotel technology industry?

2024-11-13, 8:40 AM

View In Agenda
Next speaker

Plan Your Visit

Pan Pacific Singapore

7 Raffles Boulevard, Marina Square Singapore

Sponsors

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Exhibitors

Enquiry

Contact Us

SPONSORSHIP ENQUIRIES

Herdip Kaur

Forum Director

+44 207866 9436

SPEAKING ENQUIRIES

Nina Beddoe

Conference Producer

020 4540 7650

MARKETING ENQUIRIES

Madelayne Goodall

Marketing Manager

SPONSORSHIP ENQUIRIES

To enquire about sponsorship opportunities for the conference, please contact:

Herdip Kaur

Forum Director


+44 207866 9436

SPEAKING ENQUIRIES

To enquire about speaking opportunities for the conference, please contact:

Nina Beddoe

Conference Producer


020 4540 7650