International Hotel Technology Forum Asia 2024 (AHTF)

Asia's Ultimate Hotel Tech Forum: Driving Growth and Innovation Through Cutting-edge Advancements

12 - 13

November

2024
  • Pan Pacific Singapore
  • Complimentary
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Featured Speakers

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Mohamed Shafraz Hafiz​

Director of Digital Technology & Marketing, Pulse Hotels & Resorts

‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

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Michael Hui​

Head of Information Technology Pan Pacific Hotels Group

With over 26 years of diverse technology experience spanning retail real estate, finance, and FMCG sectors, I am poised to bring about sustainable change and establish new industry best practices in my next career endeavor. My aspiration is to lead and mentor cross-functional teams, equipping them to seize fresh business opportunities and tackle emerging challenges, ultimately steering the business towards a transformative paradigm shift.

Digital Transformational Leadership:
My experience includes leadership roles in complex matrix organizations, where I guide corporate and business teams towards innovative directions that reshape fundamental business processes and models. This involves articulating a clear vision, defining strategic goals, and driving actionable steps leading to tangible deliverables. I thrive as a dynamic self-starter, motivating teams to align with the core vision while acquiring new competencies. Notable achievements include spearheading comprehensive digital transformations spanning various areas, from leasing and loyalty to digital workplace solutions, infrastructure, data analytics, and process automation.

Technology Innovation and Business Integration:
In an ever-evolving and disruptive technology landscape, I have empowered my teams to stay agile in response to market dynamics while maintaining a balance with enterprise-level scalability and modular system architecture. Collaborating with key executives across diverse business functions, I've ensured that technology solutions align with business needs and are operationally deployable. This approach accelerates time-to-market, centers on user-centricity, and delivers tangible business returns. My expertise lies in bridging the gap between innovation and its effective integration into the core business fabric.

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    Featured Sponsors

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    Company Information

    Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

    Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

    Company Website

    To learn more , please visit our website - https://sixstar.global

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    Company Information

    Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79%[1] of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?

    Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.

    Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.

    Don’t have frustrated guests – come have a chat with us here at IHTF.

    ___________________________________________________________

    Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.

     

    [1] based on statistics from Danmagi’s systems

    Company Website

    To learn more , please visit our website - http://www.danmagi.dk/en/home

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    Company Information

    DOWHAT is a leading hotel IT platform specializing in digital solutions that enhance operational efficiency and maximize profits for hotels and resorts.
    Our comprehensive suite includes smart check-in, in-room ordering, housekeeping management, and more, seamlessly integrating with existing systems for a streamlined guest experience.

    Company Website

    To learn more , please visit our website - https://en.dowhat.io/?redirect=no

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    Company Information

    Everguest stands at the forefront of hospitality innovation, blending advanced AI technology with expert management for hotels and restaurants. As a pioneering hospitality management and tech company, we offer a unique synergy of AI-driven solutions and services. Our approach is centred around the three crucial factors influencing guests’ accommodation choices: guest reviews, price, and appearance. By focusing holistically on these aspects, we empower our partners with rapid revenue growth, stellar online reputation, and enhanced guest-centric operations. Our flagship product, Everguest Intelligence, sets new industry benchmarks with its cutting-edge machine learning and data analytics capabilities, making AI integration seamless for any hospitality business, regardless of its tech experience. For leaders who aspire to excel with AI, Everguest Intelligence is indispensable, uniquely advancing guest experiences and decision-making capabilities. Due to high demand, access is found exclusively through our waitlist.

    Company Website

    To learn more , please visit our website - https://everguest.com/waitlist/

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    Company Information

    Concilio Labs is a leading force in hospitality technology, dedicated to enhancing hotel operations and elevating the hotel guest experience. With a decade of experience alongside hoteliers globally, we understand the dynamic needs of the industry. Our focus on guest personalization and loyalty drives us to develop cutting-edge solutions that exceed market standards. We are driven and committed to solving hospitality technology needs holistically. By developing smarter, innovative products and solutions, we empower hoteliers to envision possibilities beyond what is available today.

    Our flagship product, Insight Engine, offers a platform for guest data to be accessed and leveraged at multi-granular levels. Smarter guest profiles offer insights about the guest: guest score, travel purpose, social media, interests, pre-stay, in-stay, and post-stay specifications that hoteliers can understand for each guest and personalize their experience.

    Company Website

    To learn more , please visit our website - https://www.conciliolabs.com/Insight-Engine

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    Elevating Hospitality with Innovative Guest Technologies

    At at-visions, we specialize in developing cutting-edge guest technologies for the global hotel industry. Our comprehensive solutions remove friction, enhance ancillary revenue and enable unparalleled hospitality experiences tailored to your unique style.

    – Mobile Apps: Seamless guest journey, including online check-in, EVA integration, and mobile key functionality.

    – Hotel TV: Integrated casting for popular platforms such as Netflix, Amazon, and YouTube.

    – Network and Wi-Fi Infrastructure: Professional-grade, high-speed, and reliable network solutions.

    – Digital Signage: Impactful information and promotional displays.

    – Unified Solutions: One vendor, one network, one cloud for all your needs.

    – Ancillary Revenue: A full suite of tools designed for brand activation and driving on-site revenue.

    Our innovative solutions are trusted by prestigious hotel chains including Accor, IHG, Rosewood, Kempinski, and One & Only. Notable hotels such as Shangri-La Singapore, Raffles Jakarta, and Atlantis The Palm Dubai also rely on at-visions to enhance their guest experiences.

    Company Website

    To learn more , please visit our website - https://www.at-visions.com/

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    Company Information

    Broadening horizons with France 24, the international news channel broadcasting 24/7 in English, French, Arabic and Spanish around the world. From its newsrooms in Paris & Bogota, and thanks to an extensive network of 160 correspondent bureaus located in nearly every country, France 24 brings quality news, reports and analysis from the 4 corners of the world. France 24 broadcasts to 521,7 million households and 4 million hotels rooms around the world.

    Company Website

    To learn more , please visit our website - https://www.france24.com/en/

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    Company Information

    Introducing Omniboost: Your Premier Partner in Hospitality Innovation. As pioneers in the field, Omniboost boldly navigates uncharted territories, empowering businesses to assert control over their data and excel in decision-making and unrivaled compliance excellence. With a commitment to revolutionizing the hospitality industry, Omniboost delivers cutting-edge solutions tailored for hotels and restaurants.

    Through relentless innovation, Omniboost disrupts conventional practices, automating synchronization across hospitality platforms and establishing new benchmarks for efficiency and precision in financial management and operations. With its unparalleled Data Unification Platform, Omniboost seamlessly integrates Point of Sale (POS), Property Management System (PMS), Accounting data, and more, providing unparalleled insights and control. This transformative approach reshapes the hospitality vertical, empowering businesses to thrive in an era defined by data-driven excellence.

    More than a mere technology provider, Omniboost serves as a catalyst for success. With its comprehensive suite of tools and services, Omniboost empowers hoteliers and restaurateurs to make informed decisions that drive efficiency, reduce costs, and foster growth.

    Company Website

    To learn more , please visit our website - https://omniboost.io

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    SYSTEMS /HOSPITALITY

    We’re driven by innovation. Guided by our insights into customer needs, we deliver industry-leading, next-generation electronic locking hospitality solutions without wires and without mechanical keys. By continually being first to anticipate market needs in a rapidly evolving marketplace, we set new standards in security, manageability and mobile access.

     

    www.saltohospitality.com

     

    SALTO Systems HQ, Spain
    Oiartzun, Spain

    Tel.: +34 943 344 550
    Email: hospitality@saltosystems.com

    Company Website

    To learn more , please visit our website - http://www.saltosystems.com/

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    Company Information

    Uniguest is the most trusted provider of digital engagement, digital signage and IP video technology for guests, residents, customers, students, patients, fans, and employees in the markets we serve; engaging audiences in a secure way. Otrum became part of the global Uniguest group in June 2022.

    Company Website

    To learn more , please visit our website - https://uniguest.com/

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    Company Information

    The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
    Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

    Company Website

    To learn more , please visit our website - www.epteca.com

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    Company Information

    Fairmas GmbH, headquartered in Berlin, is a software company specializing in financial planning, revenue monitoring and management reporting solutions specifically for the hospitality industry. Since 2003, the focus has been the user-driven development of innovative, tailor-made software. Currently, more than 11,000 users in over 4,000 hotels worldwide use Fairmas solutions.

    Company Website

    To learn more , please visit our website - http://fairmas.com

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    Company Information

    Option 1: FutureLog designs and develops digital procure-to-pay solutions for hospitality, handling all aspects of procurement, inventory management, invoicing and more. Headquartered in Switzerland, with offices in Böblingen (Stuttgart), Paris, Bangkok, Singapore, Sydney and Dubai, we have 20+ years of experience in digitising and automating P2P processes, ensuring cloud-based accessibility and seamless connectivity.

    Option 2: FutureLog excels with a modern end-to-end P2P solution guiding hotel procurement. Seamless integrations minimize manual work, while the mobile app allows flexible online & offline operations. With global presence and multilingual support, processes are streamlined and trusted supplier relationships are maintained. Time to prioritise an unforgettable experience for your guests!

    Company Website

    To learn more , please visit our website - https://www.futurelog.com/en/?utm_source=IHTF_event&utm_medium=web&utm_campaign=asia2024

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    Company Information

    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more , please visit our website - http://www.hubOS.com/

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    Company Information

    World’s most advanced digital menu platform. All-in-one solution which offers Tablet Menu, QR Menu and Online Ordering. My Menu has one primary objective – that is to upsell your food by presenting it in the best way possible. Advanced Campaign Management which focuses on increasing sell out and Marketing Hub which allows SMS and WhatsApp messaging that increases repeat footfall. Direct integration with POS and Payment Gateways increases efficiency. And more importantly, it’s simplistic easy to use interface creates a fluid experience that keeps your guests engaged and ordering more!

    My Menu is trusted by the world’s best brands and currently running in 350+ hotels, 4500+ restaurants across 70+ countries. We are a corporate standard with a few hotel groups such as Accor. Among the well known five star hotels, we are live in, Caesars Palace Hotel, Taj Hotels, Fairmont Dubai & AUH, Sofitel Cairo, Sheraton Batumi Hotel, The Grosvenor House, Marriott Lisbon, Marriott Monaco, Westin, JW Marriott Marquis to name a few. Well known restaurant brands – Nobu, Gordon Ramsay’s Hell’s Kitchen, Hard Rock Cafe, Wagamama, Carluccio’s, Zafran, Max, Nandos, Dennys etc.

    Company Website

    To learn more , please visit our website - www.mydigimenu.com

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    Company Information

    Profile: Unlock the Future of Hospitality with Thynk! Thynk is spearheading a revolution in the hospitality sector through groundbreaking innovation. Our mission? Empower the industry to shatter conventions, transcending traditional boundaries in marketing, pricing, sales, delivery, and invoicing, ultimately crafting bespoke, high-margin experiences. Introducing Thynk, your passport to a seamlessly interconnected hospitality ecosystem. Seamlessly integrating Real-time PMS and POS systems right out of the gate, Thynk eradicates data silos, fostering operational fluidity and excellence. As your gateway to the pinnacle of hospitality CRM prowess, powered by Salesforce, we redefine direct sales, amplify productivity, and unleash unparalleled profit potential—especially for groups and events, where we elevate revenue generation per square foot. Thynk isn’t just innovation; it’s a commitment to propelling your business into the future. So, while we’re Thynking about Tomorrow, rest assured, we’re also Delivering Today—ushering in a new era of hospitality brilliance that you can experience right now.

    Company Website

    To learn more , please visit our website - thynk.cloud

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    Company Information

    Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company is ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consecutive 12 years*, supplying distribution to more than 170 countries and serving billions of people worldwide.

    Company Website

    To learn more , please visit our website - https://www.tp-link.com/ae/

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    Company Information

    Founded in 2018 with a vision to ‘Transform hospitality operations through technology innovations,’ VinHMS has been delivering exceptional solutions for hospitality customers in Southeast Asia. Proven to increase revenue and reduce operating costs while enhancing customer experiences, our products and services are the foundation for hotel innovations.
    Our flagship product, CiHMS, is a comprehensive hotel management solution for hotels of all sizes, used by Vinpearl, Melia, Marriott, Wyndham, Sheraton, and many more. Other products include CiAMS (physical asset management solution), CiTMS (ticketing and management solution for theme parks), and CiTravel (digital transformation solution for small and medium-sized hotels).
    Since April 2024, we have been 100% owned and operated by Vemanti Group (OTCQB: VMNT), a public company in the US OTC market.

    Company Website

    To learn more , please visit our website - www.vinhms.com

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    Company Information

    Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

     

    The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

     

    Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

    Company Website

    To learn more , please visit our website - http://www.agilysys.com/

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    Company Information

    Founded in 2000, AsiaPay is a premier digital payment services, and technology player that strives to bring advanced, secure, integrated, and cost-effective digital payment processing solutions and services to banks, corporations, and e-Businesses around the world. We cover a suite of international credit cards, debit cards, prepaid cards, net banking, eWallet, QR codes, and cash collection.

    Company Website

    To learn more , please visit our website - www.asiapay.com

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      Why attend?

      Driving growth, innovation, and guest experiences through cutting-edge advancements

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      Explore the complete IHTF Collection:

      WHAT TO EXPECT FOR 2024?

      Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF Europe 2024

      Agenda

      • 12 Nov 2024
      • 13 Nov 2024
      Expand All

      7:30 AM

      Registration & Collection of Meeting Schedules & Refreshments

      8:30 AM

      Setting the Scene & Welcome to the Forum

      Speakers

      NICHOLAS WYATT
      Head Of RA Travel & Tourism, Global Data

      8:40 AM

      Panel Discussion: Driving Guest Convenience Through Personalisation

      • Understanding the personalised maturity curve and how it impacts business KPIs 
      • Creating personalised and hyper-personalised experiences through tailored amenities 
      • Customising the check-in and check-out process 
      • Implementing personalised communication channels to keep guests engaged and informed 
      • Tailoring the room environment to individual preferences 
      • Ensuring personalised customer service throughout the stay 
      • How can hotels measure the success of their personalised guest experience programs? 
      • Personlisation Vs privacy 

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts
      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts
      Yvonne Yeo
      Assistant Vice President, Operations SouthEast Asia & Australia, Frasers Hospitality
      Matthijs de Man
      Group Director Commercial and Innovation, Anantara Vacation Club
      Gabor Toth
      Business Development International, At-Visions

      9:10 AM

      Using AI to Think Like a Concierge

      • Harnessing big-data and actionable insights to personalise advertising and make it relevant for guests 
      • Accurately predicting what customers want to get a higher share of the guest wallet 
      • What does an all-in-one system look like? 

       

      Senior representative, Epteca 

      9:40 AM

      Coffee and Networking Break

      10:10 AM

      Business Meeting 1

      10:45 AM

      Business Meeting 2

      11:20 AM

      Business Meeting 3

      12:15 PM

      The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

      • Reinventing and elevating the guest experience to ensure a memorable presence in a crowded marketplace 
      • Is AI and Machine Learning capable of creating emotional connections? 
      • Case studies of narrative excellence – how does this affect your brand identity? 
      • Digital storytelling and multisensory experiences to build engagement and anticipation 
      • Tailored tales for every guest – is there a blueprint for creative storytelling? 
      • Data-driven insights & measuring success beyond metrics 

      Speakers

      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      12:35 PM

      Integrating IT Management Systems to Managing the Journey not just the Destination 

      • Leverage technology to engage with guests throughout each stage of the buyer's journey 
      • Understanding the benefits of hotel automation 
      • Using the right IT systems to drive operational excellence 
      • You’re only as good as technology you use – analysing the right software for your hotel 

       

      Senior Representative, Six Star Global 

      12:50 PM

      Lunch & Networking

      1:50 PM

      Business Meeting 4

      2:25 PM

      Business Meeting 5

      3 PM

      Business Meeting 6

      3:30 PM

      Coffee and Networking Break

      4 PM

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      • How does your hotel’s USP directly impact your performance in occupancy rates, customer satisfaction and market share? 
      • Using digital channels to communicate your USP effectively 
      • Building a market resilience plan: Technology as an enabled to adapt your USP to current trends
      • Analyse how technology has impacted the efficacy of USPs 
      • Embracing the concept of developing a USP for a minimum viable audience 

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Varun Whig
      Vice President Revenue Strategy, Capella Hotel Group
      Kate Loh
      Vice President, Head of Development, Blueground
      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels

      4:30 PM

      From Reputation to Revenue: Maximising Guest Conversion 

      • Dynamic pricing to capitalise on guest demand 
      • Understanding ROI in reputation management 
      • Creating a data-driven strategy 

      Senior Representative, Everguest 

      5 PM

      Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

      • Personalisation and AI: the potential to be transformative for data-driven marketing activity 
      • The evolution of hybrid IT management optimisation 
      • A snapshot of the regulatory trends to be aware of in data protection and privacy 
      • Value chain analysis 

      Speakers

      Nicholas Wyatt
      Head of RA Travel & Tourism, GlobalData

      5:20 PM

      Closing Remarks

      5:25 PM

      Networking Drinks Reception / Gala Dinner

      8 AM

      Registration & Collection of Meeting Schedules & Refreshments

      8:30 AM

      Chair’s Opening Remarks

      Speakers

      NICHOLAS WYATT
      Head Of RA Travel & Tourism, Global Data

      8:40 AM

      The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

      • How big is the opportunity for the condo Hotel market in the Asia Pacific region? Where are the growth opportunities and what factors are driving this trend? 
      • How can independent developers and operators compete and differentiate themselves in this crowded market? 
      • Tapping into the consumer demand for experiences 

       

      Speakers

      Catherine Chan
      Chief Development Officer, Hotel101 Global

      9 AM

      A Rock Solid WiFi – The Secret Weapon in Connecting Your Guests! 

      • Why investing in a top-tier  WiFi solution is a game-changer 
      • Hotel connectivity = outstanding guest experience 
      • What are the challenges of providing complete connectivity beyond the hotel room 

      Senior Representative, DanMagi 

      9:30 AM

      Coffee and Networking Break

      10 AM

      Business Meeting 7

      10:35 AM

      Business Meeting 8

      11:10 AM

      Business Meeting 9

      11:45 AM

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

       

      • According to GlobalData (Consumer Survey, Q2 2023), 22% of Gen X, 27% of Millennials, and 25% of Gen Z strongly agreeing that their loyalties lie with more sustainable brands- can marketing push their sustainability credentials to show themselves to be a sustainable brand?   
      • Should a brand put emphasis on their technological input on sustainability, or should we focus on steering our guest’s sustainable choices? 
      • How do we bridge the gap between customer satisfaction and our hotel’s environmental mission? 
      • Can marketing techniques be used to promote a guest’s sustainable considerations?  

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts
      Augustine Quek
      Director, Millennium Hotels and Resorts
      Olivier Berrivin
      Vice President – APAC, BWH Hotels
      Chris Legaspi
      Chief Commercial Officer, Archipelago International

      12:15 PM

      Digital Disruption or Digital Delight? Cybersecurity in the Hotel Industry 

      • Why cybersecurity still matters 
      • How is cybersecurity is still a growing threat withint the hotel industry? 
      • Examine initiatives to boost guest personalisation whilst protecting guest data 
      • What products should we look for? 

      12:35 PM

      Lunch & Networking

      1:30 PM

      Business meeting 10

      2:05 PM

      Business meeting 11

      2:40 PM

      Business meeting 12

      3:10 PM

      Coffee and Networking Break

      3:45 PM

      Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

      • Embracing the rise of new brands through adaptability and resilience  
      • Create strategies for maintaining brand relevance and loyalty 
      • Discuss your brand differentiators- defining the unique essence of your brand and identifying your brand's core values and distinctive attributes  
      • What can you learn from the EMEA and NA market? 

      Speakers

      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels

      4:05 PM

      Elevating Service Delivery: Mapping Customer Paths, Optimising Touchpoints, and Synchronising Brand Vision 

      • Understand the foundations of dissecting customer needs 
      • Identify crucial touchpoints and orchestrating seamless transitions 
      • Empower cross-functional teams for consistent service delivery 
      • Discuss emerging trends, consumer behaviour shifts, and real-world examples of exceptional service design implementation 

      4:25 PM

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      • How will AR, VR, GenAi and Chatbots enhance the hotel stay of the future? 
      • Deploying new technologies within your current tech stack
      • What trends are here to stay? 
      • Creating a cognitive hotel – sci-fi or reality 

       

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Michael Hui
      Head of Information Technology Pan Pacific Hotels Group
      Jihong He
      Chief Strategy Officer, Huazhu Hotel Management Group
      Benjamin Krieg
      Global Vice President Strategic Accounts, FutureLog

      4:55 PM

      Closing Remarks

      5:10 PM

      Conference close

      Speakers

      Select a speaker to learn more

      Back
      Ted Horner
      Owner E Horner & Associates

      Session Details:

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:25 PM

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
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      Nicholas Wyatt
      Head of RA Travel & Tourism, GlobalData

      Session Details:

      Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

      2024-11-12, 5:00 PM

      View In Agenda
      Next speaker
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      Michael Hui
      Head of Information Technology Pan Pacific Hotels Group

      With over 26 years of diverse technology experience spanning retail real estate, finance, and FMCG sectors, I am poised to bring about sustainable change and establish new industry best practices in my next career endeavor. My aspiration is to lead and mentor cross-functional teams, equipping them to seize fresh business opportunities and tackle emerging challenges, ultimately steering the business towards a transformative paradigm shift.

      Digital Transformational Leadership:
      My experience includes leadership roles in complex matrix organizations, where I guide corporate and business teams towards innovative directions that reshape fundamental business processes and models. This involves articulating a clear vision, defining strategic goals, and driving actionable steps leading to tangible deliverables. I thrive as a dynamic self-starter, motivating teams to align with the core vision while acquiring new competencies. Notable achievements include spearheading comprehensive digital transformations spanning various areas, from leasing and loyalty to digital workplace solutions, infrastructure, data analytics, and process automation.

      Technology Innovation and Business Integration:
      In an ever-evolving and disruptive technology landscape, I have empowered my teams to stay agile in response to market dynamics while maintaining a balance with enterprise-level scalability and modular system architecture. Collaborating with key executives across diverse business functions, I've ensured that technology solutions align with business needs and are operationally deployable. This approach accelerates time-to-market, centers on user-centricity, and delivers tangible business returns. My expertise lies in bridging the gap between innovation and its effective integration into the core business fabric.

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:25 PM

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      Chris Legaspi
      Chief Commercial Officer, Archipelago International

      As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
      25 years of experience in the hospitality industry. He is a seasoned and passionate
      leader dedicated to delivering exceptional results and creating memorable experiences
      for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
      E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
      company's vision, values, and goals. He is also responsible for cultivating and
      maintaining relationships with international partners, and expanding the global network
      and influence.
      Chris brings diverse perspectives and experiences to the team, having worked in
      various roles and regions across the industry, from hotels to online travel agencies.
      Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
      opportunities to grow and improve the business.
      In his current role, Chris leverages his expertise in revenue management and
      hospitality to navigate dynamic and challenging market conditions, especially during the
      COVID-19 pandemic. He has successfully shifted sales towards digital channels and
      created targeted campaigns to attract and retain customers. Additionally, he has
      implemented data-driven forecasting and pricing strategies to optimize revenue and
      profitability, adapting to fluctuating demand and supply.
      Chris works closely with internal teams and international partners to ensure alignment
      and resilience, enabling the company to sustain operations and uphold the brand's
      values. He has facilitated the adoption of new technologies and platforms to enhance
      online presence and connectivity. Proud of his team's achievements and impact, Chris
      looks forward to continuing the journey of excellence and innovation.
      Chris is deeply committed to staff development and mentorship, fostering a culture of
      continuous learning and professional growth. He actively supports talent development
      programs, encourages innovative thinking, and provides guidance to emerging leaders
      within the company. His leadership style emphasizes empowerment, collaboration, and
      open communication, creating a supportive and dynamic work environment.
      In addition to his role at Archipelago International, Chris frequently speaks at industry
      conferences and contributes to thought leadership in hospitality management. His
      insights on market trends, customer behavior, and digital transformation are highly
      valued by peers and industry professionals alike

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

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      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      ‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

      Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

      Session Details:

      The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

      2024-11-12, 12:15 PM

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

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      Olivier Berrivin
      Vice President – APAC, BWH Hotels

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

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      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts

      Carl Wee is Vice President, Technical Services, APAC for Wyndham Hotels & Resorts, and leads the technical services and design management functions for the region. He had previously served as Wyndham’s Senior Director, Design, Planning & Construction, Greater China.

      Carl heads a diverse integrated Technical Services team across APAC which comprises of 2 subregions: Greater China as well as South-East Asia & Pacific Rim. He is responsible for a development pipeline of more than 450 properties in APAC across 20 brands and tiers, including both Franchised and Managed properties. Under his leadership, his team has successfully opened more than 300 hotels in the last 4 years. In addition, he also develops regional design strategies for respective brands to keep them competitive within the APAC market.

      Carl has more than 20 years of experience in design and project management, as well as acquisition and divestments of various asset types. His past portfolio in renowned international real estate and hospitality companies included global projects in Europe, Middle East, Asia, and Australia; spanning Hospitality, Residential, Commercial, Industrial and Retail projects.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

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      Varun Whig
      Vice President Revenue Strategy, Capella Hotel Group

      Session Details:

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

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      Yvonne Yeo
      Assistant Vice President, Operations SouthEast Asia & Australia, Frasers Hospitality

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

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      Kate Loh
      Vice President, Head of Development, Blueground

      Ms. Kate Loh is the Vice President, Head of Development, APAC of Blueground. She is responsible for driving the expansion of Blueground in Asia Pacific region through strategic partnerships such as Franchise, Management and JV. Prior to this, Ms. Kate Loh held various roles in major hospitality companies such as Pan Pacific Hotels Group, Marriott International, Starwood Asia Pacific and Oakwood Asia Pacific.

      Ms. Kate Loh has extensive experience in hotel, serviced apartments development, development planning and project management. She has sourced and negotiated deals for portfolio expansion across APAC, especially for expansion in new markets.

      Ms. Kate Loh holds a Masters in Management of Hospitality from Cornell University and a Masters of Engineering from Imperial College of London.

      Session Details:

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

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      Augustine Quek
      Director, Millennium Hotels and Resorts

      Augustine Quek is currently with Millennium Hotels and Resorts, Sustainability in Technical Services.

      He was previously a manager leading product development, training and growth in the Standards and Certifications division of the Singapore Environmental Council (SEC).

      Prior to this, he was a senior fellow in the Chemical and Biomolecular Engineering Department at the National University of Singapore (NUS). He develops catalytic oxidative processes for waste management and waste-to-resources. The odourless conversion of food waste to fertilizer is one achievement.

      Prior to this, he was the programme manager of the E2S2-CREATE programme. He coordinates operational affairs in the multi-million dollar R&D research effort that examines coupled environments to solve coupled problems through modelling and test-bedding at different scales for cities. The programme is funded under the National Research Foundation Campus for Research Excellence and Technological Enterprise (NRF-CREATE). CREATE is an international collaboratory housing research centres set up by top universities.

      He obtained an MBA in 2015, and has held various positions, from researcher to faculty position to management.

      His research has dealt with converting various solid wastes streams into useful materials. These include converting waste rubber tyres into wastewater treatment adsorbents; hydrothermal treatment of horticultural wastes, and utilizing incineration bottom ash (IBA) for land reclamation. His current work on urban sustainability involves assessing the environmental impacts of urban services and activities through life cycle assessment, cost-benefit analysis and other forms of input-output analysis.

      He currently continues to pursue interests in sustainable development from an environmental impacts perspective. He believes understanding the environmental impacts of the full life cycle of all human activities is necessary to achieve the Sustainable Development Goals (SDGs) by 2030.

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

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      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels

      Anmol is currently the Head of Development, Asia Pacific & Middle East for Generator – voted one of the top 50 Most Innovative Global Companies by Fast Company. Anmol’s appointment follows a record-breaking year for the business and movements to consolidate its presence in key markets across Europe and the United States. Given the growing interest and the success of the unique hybrid accommodation model, Anmol has been tasked with spearheading the expansion of Generator’s business into key destinations across the APAC & Middle East regions under its two hybrid-hotel brands Generator & Freehand Hotels.

      Generator and Freehand Hotels are a collection of lifestyle and design-led boutique hotels, offering a broad spectrum of accommodation ranging from shared dormitories to private rooms and luxurious penthouse suites. Complemented by a plethora of award-winning food and beverage outlets, including poolside rooftop bars, eclectic restaurants, and lively clubs, each property delivers unforgettable experiences for guests while concurrently maximizing profitability.

      With a significant footprint in the most trending European and North American destinations, Generator and Freehand Hotels are now poised for expansion and currently exploring opportunities in key tourism hubs across the Middle East and Asia Pacific, with a diversified approach that includes real estate acquisitions, leases, and management agreements tailored to individual assets or comprehensive portfolios.

      Before joining Generator, Anmol held key Development appointments including leading and implementing development strategies as Vice President of Development, Asia Pacific and Middle East at Standard International’s Bangkok-based office. Anmol also oversaw development initiatives at Singapore-based Park Hotel Group and the global Jumeirah Group's Asia Business Unit, managing large property portfolios and expansion - covering various segments including Luxury, Lifestyle and Upscale across the regions.

      Session Details:

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      Session Details:

      Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

      2024-11-13, 3:45 PM

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      Catherine Chan
      Chief Development Officer, Hotel101 Global

      With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

      Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

      Session Details:

      The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

      2024-11-13, 8:40 AM

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      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts

      Accomplished international hotelier in the luxury 5-star hotel and resort industry. Developed multicultural hotel experience, having lived and worked throughout Europe and Asia Pacific for the past 2 decades.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

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      Benjamin Krieg
      Global Vice President Strategic Accounts, FutureLog

      Benjamin, as the Global Vice President Strategic Accounts, supports the strategic direction and growth of customer portfolios, placing a strong emphasis on nurturing growth opportunities within Global and Regional Strategic Partnerships. His approach focuses on seamlessly integrating client needs with FutureLog’s innovative solutions, aiming to achieve impactful results and build lasting relationships Having established FutureLog’s Sydney-based entity in 2021, FutureLog Oceania has already experienced rapid expansion under his stewardship. Oceania’s expansion is in keeping with the organisation’s global growth trajectory, doubling its global headcount within the last 18 months. Passionate about the efficiencies that technology can bring to the hospitality industry, Benjamin’s background has afforded him the opportunity to view e-procurement from multiple perspectives. A seasoned hospitality executive, Benjamin has over 20 years of experience in Asia Pacific Prior to joining FutureLog, he held senior roles dual roles as Cluster General Manager for two Bangkok downtown hotels and Area General Manager for Accor Thailand, a portfolio of 12 hotels

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:25 PM

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      Gabor Toth
      Business Development International, At-Visions

      Gabor Toth is an accomplished hospitality professional with extensive experience in prestigious hotels, including roles as Front Office Manager and Director of Rooms. He holds a degree in Tourism and Hotel Management from Budapest Business School and is currently pursuing Jurist Doctor studies at Eötvös Loránd University Faculty of Law. Since 2019, Gabor has been working in Business Development International at at-visions and is currently the Vice President for South East Asia and a leading expert for the Mobile App.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

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      Matthijs de Man
      Group Director Commercial and Innovation, Anantara Vacation Club

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

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      Awards

      The International Hotel Technology Asia Awards 2024 is now open for entries 

      We are looking for entries from Hoteliers to honour and celebrate their innovative use of technology across their operations, marketing and customer service teams. Regardless of whether you are an international brand with thousands of locations or if you are an independent or regional brand, have a common goal in providing the best customer experience onsite. This is your chance to showcase how you have used technology to elevate this experience and be recognised for the impact to your business and the industry as a whole.

      Please view all categories and criteria below.

      To enter, register and download the entry pack by filling out your details below.


       

      Nominations will close on the 6th September 2024.

      If you have any questions contact the Awards Manager Claire Budd  claire.budd.ctr@arena-international.com

      2024 Award Categories

      • Hotel app of the year

        This category aims to reward hotels who have implemented a guest app over the last 12 months. Judges want to see evidence of usability, overall quality, uniqueness in the market, innovation and user interface and design. 

      • Guest Facing Tech of the Year

        This category aims to reward hotels for their guest facing technology for example self-check ins, virtual concierge services, keyless rooms, in-room technology and contactless payment. Judges want to see evidence of usability, overall quality, uniqueness in the market, innovation and user interface and design. 

      • Tech in F&B Production of the Year

        This category aims to reward hotels for implementing technology to improve Food and Beverage production.  Judges want to see evidence of increased efficiency, improved guests experience, reduced costs and waste and increased profits. 

      • Loyalty Programme of the Year

        This category aims to reward a hotels guest loyalty programmes.  Judges want to see evidence of improved guest experience, innovation, increased bookings, cost effectiveness and valuable insights. 

      • Digital Marketing Campaign Initiative of the Year

        This category aims to reward a hotel’s Digital Marketing Campaign over the last 12 months.  Judges want to see campaigns that have increased engagement, traffic and revenue. 

      • Best use of Hotel Integrated Technology

        This category aims to reward hotels and Technology providers.  Judges are looking for evidence of hotels utilizing digital services and technologies to drive their operations, enable seamless communication and collaboration between different departments within a hotel. Provide evidence of streamlining operations, enhanced guest experience, increased efficiency and productivity. 

      • Sustainability Initiative of the Year

        This category aims to reward hotels who have implemented a sustainability initiative in the last 12 months.  Judges want to see initiatives that significantly reduce their environmental impact through green best-practices in maintenance, services, logistics, products, and supplies. 

      • Corporate Social Responsibility Initiative of the Year

        This category aims to reward hotels who have implemented a Corporate Social Responsibility initiative in the last 12 months.  Judges want to see initiatives that have considered an impact on people, planet, and profits – to determine strategic priorities. 

      • Chief Technology Officer of the year Award

        To be eligible for the CTO of the Year Award, the nominee should have recently initiated a positive change or made a significant impact on the growth and innovation of their company. The major part of the change or impact should have occurred during the last year.  The winner of this award will be recognized for their exceptional contributions to the technological and innovative advancements within their company, demonstrating leadership that drives success and fosters a culture of continuous improvement and collaboration. 

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      Herdip Kaur

      Forum Director


      +44 207866 9436

      SPEAKING ENQUIRIES

      To enquire about speaking opportunities for the conference, please contact:

      Nina Beddoe

      Conference Producer


      020 4540 7650