International Hotel Technology Forum 2023

Join us for our 20th anniversary of the International Hotel Technology Forum in Vienna for 3 days of exclusive content, one-to-one business meetings, industry-led case studies and unprecedented networking.

28 - 30

March

2023
  • Austria Center Vienna
  • Complimentary
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Why attend?

WHAT TO EXPECT FOR 2023?

Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Hear from Accor, Kempinski, Radisson, Best Western, Wyndham, Pestana, Nordic Choice Hotels, Melia Hotels, Real Hotels Group and many more. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

200+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

IHTF 2022

Agenda

  • 28 Mar 2023
  • 29 Mar 2023
  • 30 Mar 2023
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Streams

Stream one

Technology & Operations

Stream two

Distribution & Marketing

12:15 PM

Registration & Welcome Lunch

1:15 PM

Chair’s opening remarks

Technology & Operations

Speakers

1:30 PM

Back to basics: Understanding the hotel technology ecosystem

  • Considering the various segmented markets, procurement models, and geographical locations
  • Investing in technology that is tailored to the specifics of your hotel model
  • Teaching technology to solve existing problems
  • Coordination with partners to determine whether they have suitable applications for your hotel

Speakers

2 PM

Unifying payments across all channels: Powerful tools to surpass guests’ expectations!

  • Predicting cross-channel behaviours
  • Tailoring experiences based on payments data
  • Creating flexible guest journeys
  • Success story of a luxury hotel chain digital transformation

Speakers

2:30 PM

Fireside Chat: Achieving an automated, effortless, and simplified customer journey: Is AI the answer?

  • Increasing direct bookings and offering personalised quotes through automation
  • Analysing demographics and understanding customers’ wants and needs; will AI overlap with the human touch?
  • Navigating the importance of AI education to avoid causing complex problems
  • Understanding the top considerations before implementing AI

Speakers

3 PM

Purpose-driven technology for HSP

In a highly fragmented scenario of powerful but disjointed technologies, the risk for the hotel market is to end up adapting business to technology and not the other way around.

 

Modern technological developments in AI, Private Networks, building automation, cloud/edge architectures and cybersecurity offer undisputed advantages when introduced with the goal of improving the efficiency and effectiveness of hotel management while preventing complexity from becoming a distraction to the real core business.

 

Let's find out together what modern design criteria and technology choices maximize the convergence of network infrastructures and applications for the HSP market.

Speakers

3:30 PM

Coffee break

3:40 PM

Business meeting 1

4:15 PM

Business meeting 2

4:50 PM

Business meeting 3

5:20 PM

Panel Discussion Navigating the industry’s in-room entertainment innovation

  • Investigating in-room guest entertainment innovations such as virtual remotes, room voice automation and metaverse games
  • Ensuring implemented technology is user-friendly and personalised for guests
  • Examining current guest room behaviours and emphasising the significance of a strong and dependable WIFI network

Speakers

5:50 PM

Learnings from building a digital hotel experience: A Limehome case study

  • What was effective?
  • What are we still battling?
  • What lies ahead for us?
  • What is a simple starting point for others?

Speakers

6:20 PM

Conference Close and Networking Drinks in the Exhibition Hall

12:15 PM

Registration & Welcome Lunch

1:15 PM

Chair’s opening remarks

Distribution & Marketing

Speakers

1:30 PM

Panel Discussion Combating staffing shortages with digital marketing and technology

  • How can we ensure that the customer journey is not hampered by staffing issues?
  • Which online channels in the hiring process should we prioritise and how can existing tools be optimised?
  • How can we use social media in a more creative way?
  • What can we do to appeal to and engage Generation Z?

Speakers

2 PM

ONDA: Next generation hospitality management system

  • Showcasing membership management with blockchain technology
  • Looking at golf management and the various add-ons
  • Achieving intuitive, easy, and fast property management

Speakers

2:30 PM

Chasing travellers: A post-pandemic guide on how Maldives Hotels recreated awareness

  • Demonstrating how integrated marketing communication, public relations and enhanced data strategies improved presence
  • Examining how a broad social media presence became more targeted and how standing out made a difference
  • Taking a centralised approach and handling all marketing channel touch points in-house
  • Ensuring that the emphasis is not solely on one area and understanding the significance of spreading your brand across all areas of marketing
  • Highlighting the significance of data and technology adaptation in marketing

Speakers

3:30 PM

Coffee Break

5:20 PM

Working with not against: What can we learn from OTA’s to convert direct bookings?

  • Exploring advertisement strategies to increase eyeball awareness of your brand including examples of Facebook, TV and YouTube advertisements
  • Implementing tactical strategies to increase revenue such as personalised codes for different levels of customers
  • Offering the best web price guaranteed and using automation to stay ahead
  • Aligning with the OTA to make sure that the right people see your advertisements

Speakers

6:20 PM

Conference Close and Networking Drinks in the Exhibition Hall

Streams

Stream one

Technology & Operations

Stream two

Distribution & Marketing

8 AM

Registration

8:45 AM

Chair’s opening remarks

9 AM

The evolution of digital check-ins and key cards: What exactly do our guests want?

  • Allowing guests to start their hotel experience immediately with apps, online and digital onsite check-in
  • Using mobile key cards to meet guest expectations and reduce carbon footprint
  • Ensuring personalisation and human interaction is still present in other areas of the hotel
  • Do we still need to provide guests with a choice in how they check in and begin their stay?

Speakers

Technology & Operations

Speakers

9:30 AM

Fireside Chat What are we waiting for: Is it time for the hotel industry to increase investment in robotics?

  • Understanding where robotics should be placed
  • Discussing if robots are a novelty or future reality
  • Is the industry playing a waiting game to ensure robotics are developed enough?
  • Examining future predictions; do we need to start investing now to stay ahead of the game?

Speakers

10 AM

Markus Feller, CEO, likeMagic

10:30 AM

Panel Discussion Moving away from manual: Aligning hotel processes

  • Investigating the technological and human changes in workflow
  • Providing case studies of increasing efficiency by scaling a platform across multiple chains
  • Removing manual procedures to increase productivity and guest satisfaction

Speakers

11 AM

Coffee Break

11:10 AM

Session reserved for sponsorship

11:40 AM

Business meeting 4

12:15 PM

Business meeting 5

12:50 PM

Business meeting 6

1:20 PM

Networking Lunch

2:20 PM

Implementing sustainability strategies into the IT infrastructure

  • How can we effectively manage power on-site?
  • What are our options for dealing with climate control in computer rooms?
  • Should we consider local rather than global suppliers when delivering new IT equipment to employees?
  • Do we need to collaborate with a supplier who does not use plastic?
  • What are our guests expecting of us to help in the fight to become more climate-friendly?

Speakers

2:50 PM

Connect Teams. Elevate Service. Tapping into the tools to provide operational efficiencies

  • Identifying and overcoming the challenges of today
  • The key to delivering stand-out service
  • The power of operational technology solutions
  • Proven operational efficiencies in the market today

Speakers

3:20 PM

Afternoon Coffee Break

3:30 PM

Business meeting 7

4:05 PM

Business meeting 8

4:40 PM

Business meeting 9

5:10 PM

Effective techniques for technology budgeting and integration

  • Scheduling current and future technology requirements
  • Ensuring that the technology you invest in can be implemented on existing legacy systems
  • Improving your IT infrastructure with a reduced expenditure

Speakers

5:40 PM

Conference Day Two Close

5:50 PM

Drinks Reception

7 PM

Networking Dinner

8 AM

Registration

8:45 AM

Chair’s opening remarks

Distribution & Marketing

Speakers

9:30 AM

Panel Discussion Advancing guest communication strategies

  • Personalising guest communications across guest journeys from research, booking, check-in, during the stay, and after check-out
  • Making guests feel at home at your hotel; how can technology play a part in this?
  • Looking to the sharing economy and leisure industry for inspiration and emphasising interactive communication at all points of the guest's stay
  • What guest-personalisation strategies can we learn from other leisure industries?

 

Reserved for Mews

Speakers

10 AM

Modernising the MICE & group buyer experience

  • Why did the MICE & Group booking process not evolve like most other buying processes in this day and age?
  • 70% of MICE & Group sales is done offline but direct, what are the pains and gains?
  • Why hotels should prevent 3rd parties from getting in control of their data and distribution mix (like OTA's did to room sales)

Speakers

10:30 AM

Panel Discussion Unlocking the power of data to increase overall revenue

  • Analysing customer data to determine what they want from a stay
  • Utilising patterns and segmentation to incorporate a data strategy
  • Creating user-centric experiences with CRM data
  • Using real-world guest data to guide business decisions and generate revenue and cost savings

Speakers

11 AM

Coffee Break

11:10 AM

Google travel & revenue maximization: Getting the most out of direct bookings

  • It is well known that direct bookings via official website are critical for profitability. This session will show you how easy it can be to implement data-driven strategies, when using the correct tools and a full value-chain integrated approach, with a special focus on the potential unlocked by Google Travel.
  • It's fundamental to build fully interconnected systems in order to maximise the impact and profitability of direct bookings. Switching from the “patchwork mode” to a “full-integration mode” is essential to develop and implement an integrated, data-driven strategy, throughout the full value chain.
  • Learn how impactful it can be having a large database fed by multiple sources such as Metasearch, OTA, Google, Market Data, PMS, in order to turn unrefined data into strategies. Are you ready to upgrade to an integrated approach, or you want to stay stuck in the patchwork?

Speakers

1:20 PM

Networking Lunch

2:50 PM

Reserved for Duetto

3:20 PM

Afternoon Coffee Break

5:10 PM

Case Study: Developing an in-house real-time data streaming platform (MDP) and cutting integration costs

  • Showcasing a case study demonstrating how Valamar Riviera is moving toward Enterprise Data Integration and Data Mesh concepts
  • Understanding how to develop a real-time data streaming platform (MDP) to slash integration costs
  • Presenting a new call centre platform integrated in only 30 days through MDP
  • Bringing ideas into action; why does solution prototyping matter?

Speakers

5:40 PM

Conference Day Two Close

5:50 PM

Drinks Reception

7 PM

Networking Dinner

Streams

Stream one

Technology & Operations

Stream two

Distribution & Marketing

8 AM

Registration

8:45 AM

Chair’s opening remarks

9 AM

Panel Discussion How to identify the perfect match when selecting for a solution provider?

  • Navigating finding the most suitable provider for your hotel to stay head ahead in the industry
  • Creating a barrier of mutual understanding and outlining budget expectations
  • Ensuring initial contact is clear and concise while confirming the technical specifications and requirements
  • Exploring the different IT and technological solution areas

Speakers

Technology & Operations

Speakers

9:30 AM

Putting the spotlight on cyber security: How can we ensure that all hotels adhere to regulations and requirements?

  • Examining previous industry blunders and determining what we can learn from them
  • Ensuring franchises are meeting brand expectations and cyber security policies
  • What additional strategies should be implemented to protect the data of guests?
  • Navigating the most suited applications available

Speakers

10 AM

Session reserved for sponsorship

10:30 AM

Interactive Audience Session Ethical dilemmas in technology: Factors we might overlook

  • Exploring instances of the indiscrimate use of AI, facial regoniton and other technology applications
  • Do these applications contribute to or address issues with racial, gender, or other equity issues?
  • Is there bias in algorithms, and how does this affect the hotel industry?

Speakers

11 AM

Coffee Break

11:10 AM

Business meeting 10

11:45 AM

Business meeting 11

12:20 PM

Business meeting 12

12:50 PM

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

  • Consider the implications of emerging industry trends through a new analytical and visualisation lens as you reflect on the event sessions
  • Discuss the future direction of customer behaviour, distribution, and hotel technology
  • What can the industry anticipate in the coming months?

Speakers

1:20 PM

Conference Close

8 AM

Registration

8:45 AM

Chair’s opening remarks

Distribution & Marketing

Speakers

9:30 AM

Maximising revenue at all stages of the customer journey

  • Implementing effective revenue management strategies to boost value per guest
  • Increasing revenue across all hotel departments and guest service areas
  • Assessing your current hotel model and putting change management strategies in place
  • Utilising forecasting to determine what is driving consumer demands

Speakers

10 AM

Session reserved for sponsorship

11 AM

Coffee Break

1:20 PM

Conference Close

Speakers

Select a speaker to learn more

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Raimund Notz
Director, Hotel Revenue Optimization Central & Eastern Europe, Preferred Hotels & Resorts

Raimund has worked in the hospitality industry for over 20 years and has both strong on-property operational expertise as well as multi-property and regional capabilities. Raimund has worked in various roles during his diverse career including reservations management, conventions sales agent, and director of revenue management for hard brands including Hilton, Accor, and Starwood. In 2016, Raimund joined Preferred Hotels & Resorts as Director of Hotel Revenue Optimization, supporting over 45 independent member properties across Central & Eastern Europe. Raimund is CRME certified by HSMAI and has been a proud member of HSMAI DACH Advisory Board since May 2022. A keen coach and consult to hotels in the area of revenue management, he provides hotel members with global market intelligence data to increase business from both feeder and emerging markets in order to maximize the hotels but also the brand’s income and profit. Raimund lives in Munich with his family and has a BA in Business with a major in Finance Management and Sales & Marketing from Hamburger Fernhochschule.

Session Details:

Panel Discussion Unlocking the power of data to increase overall revenue

2023-03-29, 10:30 AM

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Ryan Haynes
Director, Haynes MarComs

Ryan is a hotel technology marcomms consultant with over 15 years’ experience working with global systems and software in the sector. He is Managing Director of Haynes MarComs working with technology companies to bring clarity and opportunity for hotels in the journey of digitalisation. As host of Travel Market Life podcast, Ryan explores technology and digital developments to support industry buyers in procurement and market management. Hoteliers’ Voice series explore how hotels are addressing key developments within their tech stacks. Former broadcaster and PR consultant, Ryan supports businesses with engaging market engagement strategies to build profile and gain momentum. Ryan has worked with the likes of eRevMax, HomeAway, SIHOT, Pegasus, bd4travel, Sciant, Arvoia and Beonprice.

Session Details:

Distribution & Marketing

2023-03-28, 1:29 PM

Session Details:

Distribution & Marketing

2023-03-30, 9:29 AM

Session Details:

Distribution & Marketing

2023-03-29, 9:29 AM

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Sarah Coop
Thematic Analyst , GlobalData

Sarah Coop is a Thematic Analyst at GlobalData, a leading data and analytics company. Sarah has covered the themes making the biggest impact across all sectors, authoring reports on technologies such as AI, cybersecurity, AR, and IoT. Sarah is passionate about data and cybersecurity and has previous experience working as a data modeler at Shell. Sarah has a master’s degree in Big Data from Kings College London.

Session Details:

Panel discussion: Future of AI in Hospitality – Does it have a seat at the table

2023-03-30, 2:00 PM

Session Details:

App Integration and where its taking the hospitality Industry

2023-03-29, 10:12 AM

Session Details:

Business meeting 4

2023-03-29, 11:10 AM

Session Details:

Putting the spotlight on cyber security: How can we ensure that all hotels adhere to regulations and requirements?

2023-03-30, 9:30 AM

Session Details:

Interactive Audience Session Ethical dilemmas in technology: Factors we might overlook

2023-03-30, 10:30 AM

Session Details:

Interactive Audience Session Ethical dilemmas in technology: Factors we might overlook

2023-03-30, 10:30 AM

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Bertrand Blacha
VP Global Hotel Technology Accor

Session Details:

Keynote Address: Guest behaviour in 2023 and beyond through the eyes of Booking.com

2023-03-29, 1:30 PM

Session Details:

Back to basics: Understanding the hotel technology ecosystem

2023-03-28, 1:30 PM

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Riko Van Santen
CIO Kempinski Hotels S.A.

Session Details:

Fireside Chat: Achieving an automated, effortless, and simplified customer journey: Is AI the answer?

2023-03-28, 3:00 PM

Session Details:

Fireside Chat Achieving an automated, effortless, and simplified customer journey: Is AI the answer?

2023-03-28, 2:30 PM

Session Details:

Fireside Chat: Achieving an automated, effortless, and simplified customer journey: Is AI the answer?

2023-03-28, 2:30 PM

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Eric Rogers
Principal Eric Rogers Global Hospitality & Technology Services

Session Details:

Panel Discussion Combating staffing shortages with digital marketing and technology

2023-03-28, 1:30 PM

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Evan Brown
CEO Eng Infotech Corp

Session Details:

Panel Discussion Combating staffing shortages with digital marketing and technology

2023-03-28, 1:30 PM

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Shafraz Hafiz
Director of Digital Technology & Marketing

During Shafrazs time studying abroad in Australia, he was able to experience the underwater beauty of the Great Barrier reef which made him interested in exploring the Maldivian waters once he got back and Shafraz is very proud to say that what we experience here in the Maldives is far more unique and far more breathtaking than anywhere else he has been. Shafraz been an avid diver ever since and never looked back and i do have a fascination for large sea creatures. Shafraz loves his country and has fallen in love with the sun, the sand and the beach. But for him to love this and being able to appreciate is not enough, every single person out there to love this too. As a Tourism Promoter Shafraz has 3 visions. One is to integrate & converge different mediums of advertising to get the best result. Second is to make real use of social media as an honest and strong marketing tool. Third being on the lookout for new technology that seems to be changing everyday and find more innovative ways.

Session Details:

Integrated Payment Solutions that Enhance Guest Journeys

2023-03-28, 8:45 AM

Session Details:

Chasing travellers: A post-pandemic guide on how Maldives Hotels recreated awareness

2023-03-28, 2:30 PM

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Chris Bowling
Head Of Digital Marketing & Ecommerce at Best Western Hotels GB Best Western

As a passionate digital marketer with a fascination for everything e-commerce, Chris currently leads the digital team at Best Western Hotels GB. Chris and his team have delivered strong performance in an ever-changing digital landscape. Originally joining Best Western GB as a website executive, Chris has progressed through a variety of roles that have allowed Chris to put passion into action. Whether this is CRO, project management or digital strategy Chris has consistently delivered business objectives. Chris is passionate about motivating his team to deliver exceptional results, be this by helping them as they grow there skillset or allowing them to take on new projects, Chris aims to create a team that works together in synergy.

Session Details:

Working with not against: What can we learn from OTA’s to convert direct bookings?

2023-03-28, 5:20 PM

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Roger Tabbal
VP Global Guest Technology & Innovation – Tech for Hotels Accor

Session Details:

The evolution of digital check-ins and key cards: What exactly do our guests want?

2023-03-29, 9:00 AM

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Gabor Kelemen
IT Director (Danubius and Ensana Hotels) Danubius Hotels

Gabor has extensive experience in Hospitality IT management with multi-country, multi-brand hotel chains with strong project management experiences.

Session Details:

Effective techniques for technology budgeting and integration

2023-03-29, 5:10 PM

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Alexandre Pereira
Head of Commercial Strategy, Real Hotels Group

Alexandre is an experience director of revenue and passionate about the hotel industry with expertise across revenue, e-commerce, channel management, social media marketing, reservations and more.

Session Details:

What to Consider When Aligning Technology Applications to Your Business

2023-03-29, 9:15 AM

Session Details:

Maximising revenue at all stages of the customer journey

2023-03-30, 9:30 AM

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Roberto Gobo
Director of digital strategy and technology Valamar Riviera

Roberto Gobo is the Director of digital strategy and technology in Valamar Riviera, the largest and leading tourism company in Croatia (7,000 employees), which – in its 61 hotels, resorts, camping sites – can simultaneously accommodate 58.000 guests. Roberto is highly technical, dedicated and result oriented senior software director with a successful track record in the sourcing and delivery of software projects, complex products and data services launches for Enterprise Clients. He has worked as Developer, Technical Lead, Architect, Delivery Manager, Director (in the USA, Ireland, India, Austria, Slovenia, Croatia) with HP, Vodafone, Mobitel, BT, O2, Danieli etc. in delivering outsourced software projects, setting up outsourced operations, improve development process, developing new products and introducing release process into organizations. His main focus in Valamar is digital strategy and transformation of the company, future software architecture, technologies and delivery of strategic digital projects. Roberto’s interests are enterprise architecture, emerging technologies, real time data streaming, Data platforms and adoption of AI/ML.

Session Details:

Navigating the industry’s in-room entertainment innovation

2023-03-29, 1:50 PM

Session Details:

Case Study: Developing an in-house real-time data streaming platform (MDP) and cutting integration costs

2023-03-29, 5:10 PM

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Vineeth Purushothaman
Regional Director, Commercial Planning & Distribution EMEA, Wyndham Hotels & Resorts

Vineeth has a strong background in using technology to maximise global commercial impact of hotel distribution, marketing and sales strategies. Vineeth currently head Distribution & Commercial Planning for Wyndham Hotels & Resorts in EMEA - and absolutely love the fast-paced environment of Wyndham and the world of online distribution.

Session Details:

Panel Discussion Unlocking the power of data to increase overall revenue

2023-03-29, 10:30 AM

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Dario Artiola
Directore Revenue Performance, Radisson Hotel Group

Over 10+ years experience in the hospitality industry Dario has become a revenue expert, working in different companies, and has lived abroad in many European cities, from Milan to Wien and from Brussels to Madrid. Dario is currently Director of Revenue Performance at Radisson Hotel Group, responsible for the results of 150+ hotels together with 50 revenue managers and specialists. From April 22, Dario has been admitted to the Global Executive MBA ( worldwide ranking: 34# Financial Times/ 23# The Economist) of the prestigious WU Executive Academy in Wien, a double master degree in partnership with Carlson University in Minneapolis. Dario’s lifetime passions are Football, Formula 1, cinema and currently, he is very passionate about cyber security and data protection.

Session Details:

Panel Discussion Unlocking the power of data to increase overall revenue

2023-03-29, 10:30 AM

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Susanne Weiss
CEO RingHotels

Session Details:

Panel Discussion Advancing guest communication strategies

2023-03-29, 9:30 AM

Session Details:

Panel Discussion Advancing guest communication strategies

2023-03-29, 9:30 AM

Session Details:

Panel Discussion Advancing guest communication strategies

2023-03-29, 9:30 AM

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Christoph Peppers
Director E-Commerce H-Hotels.com

Session Details:

Panel Discussion How to identify the perfect match when selecting for a solution provider?

2023-03-30, 9:00 AM

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Paolo Gagliardi
Director of Digital Strategy Falkensteiner

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-29, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-28, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

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Simon Schwitallik
Director of Commercial Strategy and Analytics Design Hotels GmbH

Simon is Director of Commercial Strategy and Analytics at Design Hotels, headquartered in Berlin, Germany. In his current role he is advising Design Hotels member hotels on holistic commercial strategies and integrated technology landscapes. Prior to Design Hotels, Simon gained experience in revenue management, e-Commerce and business intelligence with The Ritz-Carlton Hotel Company, Hyatt Hotels & Resorts and headed up the role out of TravelClick's Demand360 platform into international hotel chains.

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-29, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-28, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

Session Details:

Closing Panel Discussion Bringing it all together: Key trends, discussion points and takeaways

2023-03-30, 12:50 PM

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Tomeu Fiol
Global Hotels Technology Director - Melia Hotels International

Passionate about is how the Digital Age will transform and evolve the Tourism Industry we know and enjoy. How by applying new technologies and developing them, you can optimize a hotel or restaurant operations, elevate the knowledge and way you interact with your customers or create a new product that could change or create a new segment/market thanks to our new digital world. I want definitely be part of it.

Session Details:

Fireside Chat What are we waiting for: Is it time for the hotel industry to increase investment in robotics?

2023-03-29, 9:30 AM

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Ted Horner
Owner E Horner & Associates

Session Details:

Technology & Operations

2023-03-28, 1:29 PM

Session Details:

Technology & Operations

2023-03-30, 9:22 AM

Session Details:

Technology & Operations

2023-03-29, 9:29 AM

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Stuart Derricott
Regional Head of Sales, FCS Computer Systems

Session Details:

Panel Discussion Combating staffing shortages with digital marketing and technology

2023-03-28, 1:30 PM

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Karim El Habashy
Senior Hospitality Lead, Adyen

Leading the Hospitality efforts for Adyen in the DACH region, always with the goal of providing the best guest experience with the latest in payments technology.

Session Details:

Unifying payments across all channels: Powerful tools to surpass guests’ expectations!

2023-03-28, 2:00 PM

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Jakub Czerwiński
VP CEE, Adyen Guest Speaker tbc

Hospitality expert with background in Revenue Acceleration & PMS solutions for hotels, at Adyen looking after Central European markets, helping hotels streamline their payments set-up.

Session Details:

Unifying payments across all channels: Powerful tools to surpass guests’ expectations!

2023-03-28, 2:00 PM

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Steven Bronken
Head of Global Hospitality, RUCKUS Networks

IT Executive providing Clients & Partners with the utmost in attention, service and experience, and amateur YouTube host of “The Corner Office”, an industry specific interview series with an informative and comedic tone. Specializing in all forms of IT & Communications, including Guest Networks, Networking Infrastructure, Enterprise Content Management, Software Development and IT Consulting. Understanding of the highly technical (Including WiFi / Ethernet / Networking / Bits & Bytes) to the everyday (including land line; data line, cellular, cellular data, smoke signals, etc...).

Experience growing and leading a team that provides the best solution for the customers’ needs and budget; that not only meets requirements but exceeds expectations; providing clients with a solution we all can be passionate about. Building trusted, deep relationships with clients, partners and industry stakeholders.

Session Details:

Purpose-driven technology for HSP

2023-03-28, 3:00 PM

Session Details:

Purpose-driven technology for HSP

2023-03-28, 3:00 PM

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Massimo Mazzeo Ocello
Vice President, Global Systems Engineering, RUCKUS Networks

Session Details:

Purpose-driven technology for HSP

2023-03-28, 3:00 PM

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Nils Ziehn
VP Product, Limehome

Session Details:

Learnings from building a digital hotel experience: A Limehome case study

2023-03-28, 5:50 PM

Session Details:

Learnings from building a digital hotel experience: A Limehome case study

2023-03-28, 5:50 PM

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Patrick Lomsdalen
CEO, FLEXIPASS Digital Keys

From launching the world’s first virtual hospitality fair, to providing door access and in room technology to global hotel chains as Marriott, HILTON, IHG, Accor, Starhotels and private hotels his current focus is delivering an intelligent Digital Keys PLATFORM for the accommodation + PMS + Guest Communication industry.

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

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Steve Danelian
CEO, NexGen Guest

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

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Sandro Christofori
Major Account Executive, Revinate

Christofori has over 15 years of experience working for the most competitive, leading hospitality & technology companies worldwide and always tries to find the perfect solution for his customer’s complex challenges. As Revinate's Major Account Executive, Sandro is responsible for building long-term partnerships and expanding our cooperation in EMEA. Christofori believes that intuitive technology is the future and will play a significant role in the overall customer experience across all kinds of industries. If you'd like to start a conversation with Christofori, feel free to email him at sandro.christofori@revinate.com

Session Details:

Panel Discussion Advancing guest communication strategies

2023-03-29, 9:30 AM

Session Details:

Panel Discussion Advancing guest communication strategies

2023-03-29, 9:30 AM

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William Lee
Global Business Leader, ONDA

Experienced Business Development Specialist with a demonstrated history of working in the computer software in the hospitality and tourism industry(property management system, global distribution system). Skilled in Business Planning, strategy, project management.

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ONDA: Next generation hospitality management system

2023-03-28, 2:00 PM

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Markus Mueller
Managing Director, GauVendi

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Panel Discussion Unlocking the power of data to increase overall revenue

2023-03-29, 10:30 AM

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Antonis Chalkiopoulos
Co-Founder & CEO, Triparound

Antonis Chalkiopoulos is the co-Founder and CEO of Triparound. He is an entrepreneur, engineer, and travel tech innovator with significant working experience in the information technology services industry. His previous travel startup, Tooristas, was recognized as a first of its kind travel platform in the Greek tech ecosystem and became a cornerstone of what is now Triparound. Antonis is an alumnus of egg, the leading startup incubator in Greece, and was selected to participate in the StartMIT initiative for entrepreneurs and innovators in Boston, as well as in the MIT Enterprise Forum Startup Competition in Greece.

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

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Joost Doevendans
Head of Sales, Proposales

Hospitality enthusiast with a demonstrated history of working with travel tech companies, always looking for the latest innovations to move the hotel industry forward, enabling hotels to create modern guest experiences! Loves a round of cycling, golf and a game of padel!

Session Details:

Modernising the MICE & group buyer experience

2023-03-29, 10:00 AM

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Piergiorgio Schirru
EVP, Head of Revenue Management and Research & Development, Blastness

Passionate, positive and hard worker with over 20 years' experience in Revenue Management & Digital Marketing, Piergiorgio started his career working for airline companies on intercontinental markets, switching to the hospitality industry in 2009 and since 2011 he applied his knowledge to create in Blastness the largest italian independent team of Revenue Management with focus on direct bookings.

In Blastness Piergiorgio developed the next step of “Web Revenue Management” as it plays a crucial role in the process of boosting direct sales. With a degree in Economics, a Master in Big Data, and an MBA, he is also one of the most quoted professors in LUISS Business School for over than ten years

Session Details:

Google travel & revenue maximization: Getting the most out of direct bookings

2023-03-29, 11:10 AM

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Gladys Garcia Schulze
Senior Business Development Manager EMEA, RUCKUS Networks

Session Details:

Panel Discussion Navigating the industry’s in-room entertainment innovation

2023-03-28, 5:20 PM

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Matt Arnull
Head of Architecture and Strategy Whitbread

Matt is head of architecture and strategy, developing the future Technology strategy for Whitbread, covering a major period of investment in our core technology to help prepare the business for the accelerating demand for digital services and further growth, both in the UK and beyond. 

Session Details:

Implementing sustainability strategies into the IT infrastructure

2023-03-29, 2:20 PM

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Tasha Morrison
Innovation Manager Whitbread

Focusing on finding new opportunities to collaborate and utilise existing technologies across Premier Inn and restaurants.

Session Details:

Implementing sustainability strategies into the IT infrastructure

2023-03-29, 2:20 PM

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João Pronto
Professor, ESHTE

Joao Pronto is IT Professor at ESHTE - Estoril Higher Institute for Tourism and Hotel Studies, the main Hospitality University in Portugal, since 1996. He teaches and research mainly the workflows of Hyper-personalization processes, Unified Communications, and tech innovations in the Hospitality Field, as In-Room entertainment innovation. His research in master’s degree, (2002) was about an Expert System (an Artificial Intelligence System) that provides to the Tourists a dashboard where they can choose thematic pics and videos, and the System reply to the Tourist, personalized tourist services based in the Tourist aims and behaviours. Now a days, we call to this approach hyper-personalization in tourism and hospitality. In the past 17 years, in complement of his teach activity, he works with Portuguese Hotel Chains: Altis Hotels (17 years), Discovery Hotel Management (6 years) and, now a days, with Blue and Green. In these works, the field of collaboration is research hotelier applied to his PhD studies. His main publications, and speech are: IGI Global Publication Book: Optimizing Digital Solutions for Hyper-Personalization in Tourism and Hospitality, 2022. Algarve Summit – Disrupt’22 – Hyper- Personalization in Hospitality, 2022. 7th Circle Conference – eServices and strategy in the Hospitality Industry: The Altis Hotels Business Case, 2010. Eyefortravel, The Empowerment of Internet 2.0 in Hospitality and Tourism, 2007. In www.turisver.pt writes opinion articles, in a monthly base, about tech applied to the Hospitality field.

Session Details:

Panel Discussion Navigating the industry’s in-room entertainment innovation

2023-03-28, 5:20 PM

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Daniele Davì
IT Senior Manager, Mangia’s Resorts and Clubs

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

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Yessica Gonzalez
Revenue Manageress, Club La Santa

Sales&Marketing Hotel tech specialist. I love challenges and new technologies📳. Passionate about travel and the world of tourism. Nothing is born or arises by itself, but everything is a consequence of our actions and projects.

Session Details:

Panel Discussion Moving away from manual: Aligning hotel processes

2023-03-29, 10:30 AM

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Helmut Sommer
Hospitality Business Development Officer, Gitone

Session Details:

Panel Discussion How to identify the perfect match when selecting for a solution provider?

2023-03-30, 9:00 AM

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Andrew Evers
Group Director of IT, Rocco Forte Hotels

Having started my IT career in 1997, I have worked in most sectors of the industry at some point and have always put the focus on technical excellence and best practice. Whilst I am now in a technology managerial position, I still consider myself a technician at heart and I have a true hands on involvement in every technical deployment I oversee.
I have learned to blur the boundaries between the technical, the executive and the financial aspects of long-term enterprise international IT strategies; that every project, every change and every IT strategic decision is in line with the business at the highest levels and still technically excellent at the nuts-and-bolts end, as well as being aligned with overall business financial strategy.

Anything to do with business IT strategy, service delivery and project execution are all my interest areas with technical focus on Microsoft products, Citrix, VMware, Cisco/HP switching, IP security and firewalling or pretty much anything else with an IP address!

Session Details:

Panel Discussion How to identify the perfect match when selecting for a solution provider?

2023-03-30, 9:00 AM

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Hospitality tech is a growth industry with billions invested in start-ups and existing tech providers over the last few years. While big hotel groups may be slow to move on new technology – wary of implementing brand-wide tools that may not give returns to their shareholders and property owners – smaller brands are heeding the call from consumers for improved digital experiences.

“I think hospitality is a little bit behind the curve in the adoption [of technology]… We come with baggage as an industry, there’s a certain way that we have done things,” says Paolo Dona, CIO of StayCity.

To stay relevant and continually innovate, the industry needs to look to a proliferation of providers for solutions. It’s not enough to have a strong in-house tech team; their focus on supporting individual properties, or brands, doesn’t leave enough time or resources to develop cutting-edge systems.

Dona adds: “There’s not a typical architecture historically implemented in hospitality; it is required for us to innovate. I don’t think a single hotelier doing everything in-house will be able to achieve the level of innovation required to stay relevant in the next few years.”

How do hotels assess tech providers?

When considering how to take the business forward, hoteliers need to consider the impact of technology.

According to Zetter Hotels’ managing director, Liutauras Vaitkevicius (LV), you need to assess technology “operationally, commercially, and as a wider brand. You can’t [succeed] without having the right tech stack behind the scenes”.

Technology needs to be adaptable to move at speed and at scale. It needs to connect seamlessly with other solutions in a hotel’s tech stack. In an ideal world, it also needs to reflect the hotel’s core approach – whether that’s customer-centric, intuitive or responsive, and focused on quality or quantity.

Sotiris Kopatsaris, CEO and founder of Future Hotels says:Hoteliers need to not see technology as an unknown term or something that is scary, but rather friendly, nice and intuitive. Something that helps hotels become more profitable.”

Sealed with a KISS

The ‘Keep It Simple, Stupid’ theory – that most systems work best if they are simple – evolved in the US Navy in the 1960s. Today’s hoteliers would be wise to employ this approach when it comes to technology.

“The approach we take is very much one of simplicity wherever possible,” adds LV. “The simpler the setup and configuration is, the more efficient you can be. The more productive you can be with data. Simple doesn’t mean you have fewer data points. It means you’re better at using it, analysing it, pulling it, and…building business models going forward. We want to make sure that tech is so seamless and so simple that customers just don’t think of it.”

Having an exit strategy can help gain entry

Hoteliers want the flexibility to switch providers without pain. When selling to a hotelier, tech providers should consider that the ease of starting a partnership with them should be mirrored in the ease of exit options.

It may seem counterintuitive for tech providers to plan how to end a partnership, but today’s hoteliers are savvy and want to be free to continually innovate. Suppliers who show flexibility and fluidity are in fact displaying a deeper understanding of their target audience, and ultimately that understanding is a strong pillar to build a relationship on.

LV says: “People can end up with legacy systems, having two systems that don’t really talk to each other. But hotels have spent money on it so we can’t just drop it – even if it doesn’t quite do what we want…That’s a thing of the past.” Hotels are looking for tech that has learned from the past. They now tend to favour a forward-thinking, innovative and open tech environment.

Hoteliers have had their fingers burned by legacy technology that hasn’t adapted, doesn’t talk to other systems and devours time and money for updates. They want to trust technology, but they need to ensure technology works for them and improves the customer journey.

Innovate or die

Ensuring there’s “a sufficient level of automation, data analytics and data controls” are key according to LV. “We want to make smarter decisions. We want our partners to really understand our needs. We have a challenger mentality, and [want a partnership where] we can develop things and take our industry forward together.” 

Suzie Thompson, VP Commercial at The Red Carnation Hotel Collection, sums up the importance of technology in hotels: “Technology is one thing, but if it’s not implemented properly, if it’s not embedded in the culture or the training isn’t good enough, tools can easily be forgotten about.”

If a system doesn’t work or is too hard to use, it will be underutilised by hotel staff, and ultimately fail to be renewed when contracts are up. By remaining innovative, responding to hotels’ business needs and having strong customer relationships, technology remains relevant to a property’s success.

Listen to the Hoteliers’ Voice podcast series for more insights from hoteliers and industry insiders.

Top tips for technology procurement – for hoteliers

  • Ask questions. Don’t rush your decision – or let vendors rush you. Don’t let people bamboozle you. If it’s terminology you don’t know, ask.
  • Involve your team in the decision-making process. Trust them to give you honest feedback. They’re the ones who use the systems so canvas – and really listen – to their thoughts.
  • Talk to other hotel brands or properties using the system. Don’t just take the word of vendors who produce their own case studies. Independently speak to your contacts about the good and the bad of different solutions.
  • Prioritise areas that will bring your company efficiencies and improve the customer relationship. Automation and personalisation are key areas to focus on. The reward will be seen in your revenue.

 Top tips for technology sales – for vendors

  • Use your size to your advantage. If you’re an innovative but small company, don’t assume doors are closed to you. Consider boutique brands and smaller hotel groups that share your desire to shake up the industry.
  • Highlight systems you connect with – and how you do it. Open APIs are a vital element; if you offer clients that flexibility, shout about it.
  • Work with your clients. Hotels are evolving and want tech providers who move alongside them. How quickly can you tweak your solution if needed? Are you open to the needs of hoteliers? Can you adjust as the industry and consumer needs alter?

 

 

 

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