Archives: Speakers

My passion is building large teams that can deliver an outstanding customer experience, year on year commercial growth and leading through change. To achieve all that I ensure that people in my teams are at the heart of what we do. I have had nearly 10 years experience of leading large remote teams across the South of England in retail and business banking.  My current role is across Greater London and Kent, leading over 300 fantastic TSB partners across 58 branches with my team of cluster and flagship managers. I have had experience in a booming building society with fast change and growth, time in a bank reducing branches and trying reduce costs by creating efficiencies, and more recently time in TSB rebuilding a team, developing some fantastic people and contributing to a significant infrastructure change programme in 2018.

Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking. He is the Non-Executive Director of the Union Bank of India.

Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.

Adam is currently the Head of Branch Based Banking, leading a team of c.12,000 colleagues supporting over 24m Barclays UK customers across our branch estate. During his time in the role he has developed a new coverage model across the UK branches to develop a seamlessly connected customer ecosystem across all of the customer facing teams

Before taking this position in 2018, Adam was Head of Business Banking Coverage across the UK made up of 4,500+ colleagues, that serve the 1 million customers and clients that encompass start-up Businesses through to SME’s. In that role Adam expanded relationship banking and re-developed the way we work with our Business and Premier customers to ensure that we are meeting their needs effectively.

Adam joined Barclays in 2007, prior to that he worked at National Australia Bank, leading distribution teams and strategy development.

Kunal Malani as chief growth officer at Tandem, brings a wealth of experience from positions held at HSBC, Barclays and Capital One. Spearheading Tandem’s international expansion into Hong Kong and other potential new markets in 2020, in addition to driving Tandem’s domestic growth agenda here in the UK. Malani is a well-recognised executive in the banking sector having gained experience in multiple verticals of the financial service industry ranging from Payments, Digital & Retail Lending space over the course of his multi-decade long career serving under several industry leading multinational banking giant across U.K., U.S., India and Middle East market regions.